APCO PST1 Study Guide | 100 Questions with 100% Correct Answers | Verified | Latest Update
69 views 2 purchases
Course
APCO PST1
Institution
APCO PST1
The term "PSAP" stands for "Public Safety Access Point" - FALSE
Professionalism is defined by who you are, what you do and how others
perceive you. - TRUE
Ethics involves an individual's personal, professional and organizational
rules of conduct. - TRUE
The operational relationship between tel...
APCO PST1 Study Guide The term "PSAP" stands for "Public Safety Access Point" - ✔✔FALSE Professionalism is defined by who you are, what you do and how others perceive you. - ✔✔TRUE Ethics involves an individual's personal, profe ssional and organizational rules of conduct. - ✔✔TRUE The operational relationship between telecommunicators, supervisors and managers is defined by the PSAP's: - ✔✔Chain of Command The three primary disciplines of public safety communications are law enforcement communications, fire service communications and emergency management communications. - ✔✔FALSE The term "vital services" defines the primary functions or tasks of public safety communications systems. - ✔✔TRUE The vital services of a public s afety communications system are to provide communication between the PSAP and: - ✔✔The public, agency personnel, and other agencies A process for supplying supplemental personnel, equipment or other resources to assist other agencies in time of need is re ferred to as: - ✔✔Mutual Aid A policy is a guide to action and a procedure is a guide to thinking. - ✔✔FALSE The six components of the communications cycle are: - ✔✔Sender, receiver Demonstrating an interest and understanding in what is being said by staying focused, asking questions, listening for the main point and listening for the rationale behind what is being said is the definition of: - ✔✔Active Listening Physically signaling that you are listening is applying the listening technique of: - ✔✔B. N onverbal attending Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service. - ✔✔FALSE A question that cannot be answered "yes" or "no" is referred to as an
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Tulloch. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.