Profmary

What is the recommended version of Visual Studio for Sitecore development? - Any version that supports the .NET framework 4.0 will work for Sitecore development. What tools can you use to install Sitecore? - Manual or zip file, EXE, Sitecore Rocks, SIM What additional databases are required when running xDB? - Collection Database (MongoDB), Reporting, Session State How do you patch in changes to the <sitecore> section of g? - Put a .config patch file in the App_Config/Include folder ...

Which factors influence KPIs, and business challenges for call centers? Hint: C-C-R - a) Customer Satisfaction b) Cost of Service c) Revenue For which KPI area is FCR (First Call Resolution) a driver? - Customer Satisfaction For which KPI area is AHT (Average Handle Time) a driver? - Cost of Service For which KPI area is Retention a driver? - Revenue What are common call deflection techniques? - a) Email b) Web c) Chat d) Social Media Channels

What are some examples of Inbound integration points? - 1.) Creating and Hosting Apex REST and Web Services 2.) Email 3.) The standard Salesforce SOAP and REST APIs 4.) Chatter REST API When creating an Apex Web Service, what two annotations are required? - 1.) The Apex class must be *global* 2.) The class method must be annotated with *webservice* and *static*. For example: global class MyWebServices {

Domains 1- 2 Tax Information Joe is 37 years old. His wife died during the tax year and he has not remarried. His deceased wife had no income. He has two minor children living with him. Joe paid all of the costs for keeping up his home for his children. What is the filing status with the lowest tax rate for which Joe qualifies? - Correct. A taxpayer whose spouse died during the year and did not remarry is eligible for the MFJ status. Joe may claim exemptions for himself, his spouse, and his...

A nurse working in the ICU of a rural hospital is trying to make the case to the administration to create an RRT for the hospital. There have been a number of preventable deaths at the hospital recently. Which case provides the best support for the nurses argument that the hospital needs such a team? A) A patient died of cardiac arrest because medical staff did not respond quickly enough to his condition. B) A patient died of an overdose of medication due to a medication error. C) A patie...

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