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Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
- Exam (elaborations)
- • 2 pages •
Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
Understanding the Customer_Module Quiz_Unit 2_Lesson3
Understanding the Customer_Module Quiz_ Unit 2_ Lesson 3
- Exam (elaborations)
- • 2 pages •
Understanding the Customer_Module Quiz_ Unit 2_ Lesson 3
Verbal and Nonverbal Communication_Module Quiz_Unit 2_Lesson 4
Verbal and Nonverbal Communication_ Module Quiz_Unit 2_Lesson 4 Question 1 The tone of voice you use when dealing with customers is especially important on the phone, when nonverbal cues are missing from the conversation. True Question 2 Customer service agents should strive to smile at all times when dealing with a customer, even when the customer is expressing anger or frustration. False Question 3 You can better understand the full meaning of a message by paying special atte...
- Exam (elaborations)
- • 2 pages •
Verbal and Nonverbal Communication_ Module Quiz_Unit 2_Lesson 4 Question 1 The tone of voice you use when dealing with customers is especially important on the phone, when nonverbal cues are missing from the conversation. True Question 2 Customer service agents should strive to smile at all times when dealing with a customer, even when the customer is expressing anger or frustration. False Question 3 You can better understand the full meaning of a message by paying special atte...
Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5
Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5
- Exam (elaborations)
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Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5
Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6.
Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6 Question 1 The transformation of the internet into a social platform has resulted in a power shift from sellers to buyers. True Question 2 Customer relationships with an emotional dimension. take more effort to create, and are even harder to break Question 3 A CSW can retain control of a challenging customer service situation by listening, empathizing, and taking charge. True Question 4 Which of the followin...
- Exam (elaborations)
- • 2 pages •
Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6 Question 1 The transformation of the internet into a social platform has resulted in a power shift from sellers to buyers. True Question 2 Customer relationships with an emotional dimension. take more effort to create, and are even harder to break Question 3 A CSW can retain control of a challenging customer service situation by listening, empathizing, and taking charge. True Question 4 Which of the followin...
Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7
Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7 Question 1 _____refers to how openly a society or culture accepts or does not accept differences between people, as in hierarchies in the workplace or in politics. Power distance Question 2 People in the United States and Canada tend to give relatively less emphasis to nonverbal communication, such as eye contact and posture. True Question 3 A system of shared values, beliefs, and rituals that are learned and passed on t...
- Exam (elaborations)
- • 2 pages •
Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7 Question 1 _____refers to how openly a society or culture accepts or does not accept differences between people, as in hierarchies in the workplace or in politics. Power distance Question 2 People in the United States and Canada tend to give relatively less emphasis to nonverbal communication, such as eye contact and posture. True Question 3 A system of shared values, beliefs, and rituals that are learned and passed on t...
Customer Service and Electronic Media_Module Quiz_Unit 5_ Lesson 9
Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of some of its natural expressiveness and energy, you should be sure to compensate by increasing the energy and enthusiasm in your voice. True Question 2 Maria wants to use the communication medium with the highest social presence. Which of the following should she choose? live chat Question 3 With the increased popularity of the Internet as a way conduct business...
- Exam (elaborations)
- • 2 pages •
Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of some of its natural expressiveness and energy, you should be sure to compensate by increasing the energy and enthusiasm in your voice. True Question 2 Maria wants to use the communication medium with the highest social presence. Which of the following should she choose? live chat Question 3 With the increased popularity of the Internet as a way conduct business...
Time Management and Healthy Work Habits Unit 6_Lesson 11
Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day? Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill. False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum? first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...
- Case
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Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day? Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill. False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum? first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...
The Customer Service Profession Module Quiz_Unit 6_Lesson12
The Customer Service Profession_Module Quiz_Unit 6_Lesson12 Question 1 It is important to in order to empower yourself as part of your professional and personal work-life balance. take control and take command Question 2 As a customer service professional, the challenges you face are solvable with training, development, and networking. True Question 3 Judging ourselves against others does not tend to lead to personal growth, personal development, or career advancement. Tr...
- Exam (elaborations)
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The Customer Service Profession_Module Quiz_Unit 6_Lesson12 Question 1 It is important to in order to empower yourself as part of your professional and personal work-life balance. take control and take command Question 2 As a customer service professional, the challenges you face are solvable with training, development, and networking. True Question 3 Judging ourselves against others does not tend to lead to personal growth, personal development, or career advancement. Tr...
Final Exam_Customer Service_BUS209 Questions with 100% Correct Answers | Verified | Latest Update 2024
Final Exam_Customer Service_ BUS 209 Question 1 In an era of online comparison shopping, which of the following may be the ultimate and enduring differentiator? the customer experience Question 2 _____ interferes with the receiver getting the message from the sender. Noise Question 3 True or false: Cost-cutting is a way for many companies to grow and remain stable. True Question 4 To provide effective customer service, it is up to a CSW to understand the customer’s nee...
- Exam (elaborations)
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Final Exam_Customer Service_ BUS 209 Question 1 In an era of online comparison shopping, which of the following may be the ultimate and enduring differentiator? the customer experience Question 2 _____ interferes with the receiver getting the message from the sender. Noise Question 3 True or false: Cost-cutting is a way for many companies to grow and remain stable. True Question 4 To provide effective customer service, it is up to a CSW to understand the customer’s nee...
Bible Study Project Observation Template(2)(1) (complete Updated spring 2022-2023)
Midterm Exam 213 NURS 213 updated 2022/2023