Calebomolo01

What is the first service opportunity for CVB's?When leisure visitors "bite on the promotional hook" offered through the bureau's marketing efforts. Who should answer a CVB's telephones?The "director of first impressions"- someone with a cheery disposition who loves to help others and solve problems. They ideally know the destination well but when forced to choose, go for the attitude. What should a CVB website offer the leisure visitor?provide all available information about the de...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture. ...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture. ...

Chain Hotela hotel owned by or affiliated with other properties economy/limited serviceA level of service emphasizing clean, comfortable, inexpensive rooms that meet the most basic needs of a guest. Economy or limited service hotels appeal primarily to budget minded travelers FranchisingA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities (franchisees) right to conduct such a business prov...

Which of the following statements best describes employee empowerment? Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: It's important to listen and ask questions to determine the caller's needs. Having employees spend a night as "guests" in the property is an effective way of: increasing the product knowledge of employees ...

Back of the houseThe functional areas of a hotel in which staff have little or no direct guest contact, such as the engineering, accounting, and human resources divisions clefs d'orthe international association of concierges; the title "concierge" technically applies only to members of Les Clefs D'Or compressed work schedulean adaption of full-time work hours that enables an employee to work the equivalent of a standard workweek in fewer than the traditional five days essential functio...

Wellcare/Centene ACT Mastery Exam Questions And Answers 100% correct Verified

Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary.1 Which elements are available as part of Wellcare's Sales Support model?All of these Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiumsFalse Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's primary care provider (PCP) and/or specialistsTrue At the end of this course, ...

Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. True FalseTrue The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA plan provider. The disclaimer must be: (Select all that apply.) a. Included in any marketing materials, including print materials and television advertisements developed, used, or distributed by the TPMO. b. Verbally conveyed within the first minut...

TrueCentene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. True False d. All of the aboveWhich of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? a. Speak with the investigator as quickly as possible. b. Answer all questions honestly and completely. c. Offer information and documents important to the investigation. d. All of the above a, b,...