Unlimitedpapers

a - The nurse is providing postprocedure care to a client who had a cardiac catheterization. The client begins to manifest signs and symptoms associated with embolization. Which action should the nurse take? a. Notify the primary healthcare provider immediately b. Apply a warm, moist compress to the incision site c. Increase the intravenous fluid rate by 20 mL/hr d. Monitor vital signs more frequently b - A nurse observes a window washer falling 25 feet (7.6 m) to the ground. The nurse ru...

environmental crim examines the location of a specific crime and context in which it occurred to understand and explain crime patterns. assumption that criminals are motivated rational choice offenders are rational people who make choices based n the potential (or not) for gain and what potential consequences of committing the crime may be. Most crime is neither extraordinary or the product of a deranged mind patterns of victimization peoples routines and daily activities as contributing to...

5 change catalysts (readiness) - 1. burning platform/significant threats nal restructuring 3. new facilities/technology nary leadership 5. passion to be better examples of burning platform/significant threats (in relation to change catalysts) - HCAHS introduced universal precautions (pandemic, change in wk force) low scores, poor community reputation, market research examples of external restructuring (in relation to change catalysts) - mergers, acquisitions, system expansions example...

Role of leadership - Provide clarity, Ensure accountability, Drive ownership Triple Aim of Healthcare - Better patient experience, lower costs, improved population health The fourth Aim - Joy at work/clinician experience Strategies for Patient Experience and Service Excellence - Leadership rounding, Hourly Nurse Rounding, Bedside Shift Report, PFAC, Post-Discharge Phone Calls, Project RED (Re-Engineering hospital Discharge), Open Visitation Policies, Patient-friendly medication schedules an...

PFCC stands for - Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) - 1. promotes health & well-being of individual & family. ach to planning, delivery & evaluation of health care 3. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis of PFCC - collaboration, all levels of care, in all health care settings. Who defines PFCC - patients and families. What is goal of PFCC? - promote health & well-being of individual & family AND mai...

During nurse rounding, a mother complains that the whiteboard in her childs room is not always up to date. What is the best FIRST step for the person conducting the rounding? - Apologize to the mother and thank her for this feedback. A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her first appointment. After greeting Mrs. Garza, which of the following comments is BEST coming from the receptionist? - We are glad you are here, sorry you had trouble with the d...

Patient education material should be written at which grade level? - 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - It is about understanding what patients are feeling. Empathy - It is about feeling what patients are feeling. Compassion - It adds action to sympathy and empathy. It reflects the intent to contribute to the well-being of the patients. AIDET - It is a tool to facilitate the communication with patients, avoiding concerns, anxiety a...

DESK model to counsel a team member - D: Describe the problem behavior you have seen E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) S: Show exactly what steps the person needs to take to improve ( behavior you want to see happen) K: Know the consequences (the staff member being corrected) " I have noticed you leave your work space in an inapporiate manner. I'm dissapointed in this and want you to fix it. Let me show you how the space should l...

Patient Experience definition (Beryl Institute) - The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patients use in choosing healthcare? - 1- Cost 2- Quality 3- Service transformational leadership - inspiring and championing followers to make the best decisions so that they might become leaders Missi...

Top box - Most frequently reported best result in each composite. benchmark - Allows you to compare top box performance and understand where you stand in relation to others in the composite Evidenced based leadership - Operational framework that established an infrastructure to improve execution and achieve outcomes Evidence based leadership framework - Aligned goals, aligned behavior and aligned process EBL engagement circle - Rounding, reward and recognition, focus/fix/follow up EBL saf...