Score Smart

interminable : endless interminable : endless scrutinize : to examine closely scrutinize : to examine closely inscrutable : impossible to understand or interpret inscrutable 2 | P a g e : impossible to understand or interpret serenity : the state of being calm, peaceful, and untroubled serenity : the state of being calm, peaceful, and untroubled recrimination : an accusation in response to one from someone else recrimination : an accusation in response to one from someone el...

Which of the following are Healthy Benefits Plus programs? : Scheduled Benefits, Discounts, Rewards only After greeting a member and locating their account, what must you do before entering the account? : Verify the member's account True or False: Transfers to Walmart Customer Service are warm transfers. : True What information must be documented in Call Wrap Up? : Dispositions, resolution, name of caller if someone other than the member is calling, first name of representative if co...

A member has a pending mail order and would like to complete the order over the phone. How do you process the order? : Process the order as a phone order How long does it take to receive a catalog replacement? : 2-4 weeks How long does it take to receive a replacement card and catalog (S3)? : 2-4 weeks True or False: All web portal URLs are the same. : Fals

Where in CRM can you find participating retailers near the member? : Store Locator What information must be provided when informing members of participating retailers? : Store name, street name, and city only. True or False: All members can shop over the phone. : False An item the member wanted to purchase over the phone is out of stock. How do you proceed? : Inform the member the item is not available for purchase and offer to add any substitutes or alternative items.

TWELVE CORE FUNCTIONS 1. Screening : - the process by which the client is determined to be appropriate and eligible for admission to a particular program - counselor uses appropriate diagnostic criteria to determine whether the applicant's AOD use constitutes abuse - requires counselor's judgment and skill and is influenced by the program's environment and modality - if applicant is found ineligible, counselor should be able to suggest an alternative TWELVE CORE FUNCTIONS 1. Scre...

Agriculture and irrigation were first developed in which age? : Iron Age Which of the following is an example of a desirable impact of technology? : Devices that serve the needs and wants of society A design brief incorporates what elements? : Problem statement, Criteria, Constraints A flexible cable, made out of a thin strand of glass with protective coatings, that is capable of guiding light for distances of many miles is called: : Fiber optic Cable To calculate the current of a simp...

Which bones articulate to form the TMJ? : temporal bone and mandibular bone What parts of the temporal bone form the TMJ? : articular eminence mandibular fossa postglenoid process What parts of the mandible bone form the TMJ? : mandibular condyle Articulations for the temporal bone : 1. cranial bone 2. articular eminence 3. mandibular fossa 4. postglenoid process 2 | P a g e Articulations for the mandibular bone : 1. one of the facial bones 2. mandibular condyle BOTH articulati...

Which Article of the NEC covers grounding? : article 250 Which of the following is a 90 degree, explosion proof fitting? : GUAL What is a dropout plate? : Metal plate with a curved surface for cable to follow as it passes from the tray All of the following are common service voltages in the United States EXCEPT: : 372/575 3-PHASE, 4-WIRE What does a GFCI breaker do? : Opens a circuit to prevent operation of an electrical device What will happen when one or more coils in a winding are g...

TMJ : is a joint on each side of the head that allows for movement of the mandible for speech and mastication. TMJ is innervated by what nerve? : mandibular division of the trigeminal nerve. 2 | P a g e The blood supply to the TMJ is from branches of the : the external carotid artery. The TMJ, on each side of the head, is an articulation between: : -the temporal bone (squamous part) at the mandibular fossa. ▪ the mandibular condyle of the mandible 3 | P a g e What completely en...

What is the temporomandibular joint often referred to as? : the TMJ What is one of the most frequently used joints in the body? : -the TMJ AKA the temporomandibular jt What is the TMJ used for? : -biting (force) -chewing (force) -swallowing -yawning -talking/speaking (fine movement) -any activity involving the jaw Where is the TMJ located? : -anterior to the ear and at the posterior superior end of the jaw 2 | P a g e What makes up the TMJ? : -mandibular fossa of temporal bone su...