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Disorderly Conduct - General Correct Answer: intentionally or recklessly creates a risk of public inconvenience, annoyance or alarm by one of the following seven methods: 1. Fighting or violent or threatening behavior 2. Unreasonable noise 3. Refusal to comply with a lawful order to disperse (3 or more people) 4. Hazardous or physically offensive condition 5. Obstruct pedestrian or vehicular traffic 6. Obscene language or gesture 7. Disrupts a lawful assembly Example: A man and his w...

MARKCCABRAMS Correct Answer: Murder 2 Or Attempted Murder 2 ( sub 1 or 2) Assault 1( sub 1 or 2) Rape 1( sub 1 or 2) Kidnapping or Attempted CSA 1(sub 1 or 2) CPW 2 Arson 1 or 2 Burglary 1 and 2 ( sub 1) Robbery 1 and 2 ( sub 2) Aggravated Sexual Abuse 1 Manslaughter 1 Sexually Motivated Felony Runaway Child Correct Answer: Anyone Who Is Under 16 and Is A New York State Resident 2 3 E's Correct Answer: Endangerment,Escape, Evidence 13,14,15 Correct Answer: Murder 2 ( Sub 1 an...

Who uses the Charged Electronic Device Correct Answer: ESU, Platoon commander Patrol supervisior Who do you call when you can't get in touch with a parent or guardian, on any notification of a prisoner Correct Answer: Missing Person Report PDS Criminal Court Correct Answer: Makes Arraignment only hears misdemeanor trials Felonies NYS Supreme Correct Answer: Felony Trials Off limits locations 2 Correct Answer: Illegal, gambling , prostitution, and narcotics Preliminary Hearings ...

10-01 Correct Answer: Call your command 10-02 Correct Answer: Report to your command 10-03 Correct Answer: Call dispatcher 10-04 Correct Answer: Acknowledgment 10-05 Correct Answer: Repeat message 10-06 Correct Answer: Standby 2 10-07 Correct Answer: Verify address 10-10 Correct Answer: Possible crime 10-11 Correct Answer: Alarms 10-12 Correct Answer: Police or Security holding a suspect 10-13 Correct Answer: ASSIST POLICE OFFICE

One agent sees that a ticket was submitted at 9:05 am. Another agent sees that the ticket was submitted at 3:05 pm. What setting causes the agents to see different timestamps? : Agent profile time zone. Ticket timestamps reflect the user's time zone. By default, the user's time zone will be the same as the time zone on the primary Zendesk account. If you'd like to change an individual agent's (or team member's) time zone, however, you can do so by following these steps: Navigat...

Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. : 4x Support makes up ____ of Zendesk's revenue. : 70% ______ of most innovative companies use Zendesk Support. : 75% What are the 3 reasons why most companies are unable to provide great customer support? : -lack of agent knowledge/power/insight -complex or outdated existing systems -unproductive agents 1 thing Zendesk does to address how customers can provide better support (1/3) 2 | P a g e ...

Tips to be an Active Listener? (5) : 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) : 1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends -- Background 2 | P a g e : "2020 changed everything. Stuck at home, cu...

Support Suite includes which products? : Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? : Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? : Knowledge base and self-service What is Chat? : Live chat software so you can give your customers real-time support as they browse your website and answer questions quickly. What are the benefits of Messaging? 2 | P a g e : Used for...

What channels does Zendesk offer? : Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? : As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? : Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to the incoming tweets; ____ have access once they becoming twickets. 2 | P a g...

What is a View? : Group tickets based on criteria that the Admin defines. What are Ticket Fields? : Areas inside tickets to add in more contextual information about the customer. What are Events? : Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? : Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? : Triggers, A...