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NRF Exam 3 with Complete Solutions Graded A.docx
NRF Exam 3 with Complete Solutions Graded A.docx What do you need to consider when communicating with a customer? - Answer-Needs & Interests Examples of Non-Verbal Communication - Answer-Body Lanuage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies - Answer-Attendance, Dress Code, Saftey, Technology, Scheduling, Customer Service Where do find company policies? - Answer-Employee or Company Handbook Reminders for apperance when going to w...
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- Exam (elaborations)
- • 3 pages •
NRF Exam 3 with Complete Solutions Graded A.docx What do you need to consider when communicating with a customer? - Answer-Needs & Interests Examples of Non-Verbal Communication - Answer-Body Lanuage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies - Answer-Attendance, Dress Code, Saftey, Technology, Scheduling, Customer Service Where do find company policies? - Answer-Employee or Company Handbook Reminders for apperance when going to w...
NRF Exam 2 Questions with Correct Answers.docx
NRF Exam 2 Questions with Correct A Who is the most important person in a retail transaction? - Answer-Customer The overall impression someone gets of a busniess or product. - Answer-Company or Product Brand Uinque way employes interact with each other and customers - Answer-Company Culture Things that can happen as a result of poor cusomer service - Answer-- Loss of profit - Customers won't return - Tell others about thier bad experience Steps in the Cumstomer Loyalty Life Cycl...
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- Exam (elaborations)
- • 2 pages •
NRF Exam 2 Questions with Correct A Who is the most important person in a retail transaction? - Answer-Customer The overall impression someone gets of a busniess or product. - Answer-Company or Product Brand Uinque way employes interact with each other and customers - Answer-Company Culture Things that can happen as a result of poor cusomer service - Answer-- Loss of profit - Customers won't return - Tell others about thier bad experience Steps in the Cumstomer Loyalty Life Cycl...
NRF Customer Service Test Questions and Answers All Correct.docx
NRF Customer Service Test Questions and Answers All C comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item they are purchasing manufacturer - Answer-produces the products e-commerce - Answer-the buying and selling of goods over the internet retailing - Answer-No matter what format it takes, retailing is the method by which consumers acquire products and services. gross domestic product - Answer-monetary value of all the finished...
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- Exam (elaborations)
- • 2 pages •
NRF Customer Service Test Questions and Answers All C comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item they are purchasing manufacturer - Answer-produces the products e-commerce - Answer-the buying and selling of goods over the internet retailing - Answer-No matter what format it takes, retailing is the method by which consumers acquire products and services. gross domestic product - Answer-monetary value of all the finished...
NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct Answers.docx
NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct A A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well rec...
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- Exam (elaborations)
- • 16 pages •
NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct A A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well rec...
NRF customer service Exam Questions with All Correct Answers (1).docx
NRF customer service Exam Questions with All Correct Answers (1).docx Brick- and-mortar - Answer-The presence of a physical storefront and face-to-face customer experience. Closeout stores - Answer-Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price Commercial cue - Answer-Advertising message that impacts purchase decisions convenience stores - Answer-These stores aim at providing their customers a convenient...
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- Exam (elaborations)
- • 7 pages •
NRF customer service Exam Questions with All Correct Answers (1).docx Brick- and-mortar - Answer-The presence of a physical storefront and face-to-face customer experience. Closeout stores - Answer-Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price Commercial cue - Answer-Advertising message that impacts purchase decisions convenience stores - Answer-These stores aim at providing their customers a convenient...
NRF customer service chapter 3 Test Questions with Correct Answers.docx
NRF customer service chapter 3 Test Questions with Correct A Fraud - Answer-means of stealing by trickery, such as stolen debit/credit cards, counterfeit money, currency switching, package switching, refund fraud, refund abuse and stolen or bad checks loss - Answer-when assets of a business are stolen or missing due to error Physical Inventory - Answer-a type of inventory control in which every piece of merchandise in the store is counted Planogram - Answer-a visual map that shows sh...
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- Exam (elaborations)
- • 3 pages •
NRF customer service chapter 3 Test Questions with Correct A Fraud - Answer-means of stealing by trickery, such as stolen debit/credit cards, counterfeit money, currency switching, package switching, refund fraud, refund abuse and stolen or bad checks loss - Answer-when assets of a business are stolen or missing due to error Physical Inventory - Answer-a type of inventory control in which every piece of merchandise in the store is counted Planogram - Answer-a visual map that shows sh...
NRF Customer Service 2024-2025 Questions.docx
NRF Customer Service Q When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure •A cup of coffee• Service with a smile You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the custo...
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- Exam (elaborations)
- • 9 pages •
NRF Customer Service Q When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure •A cup of coffee• Service with a smile You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the custo...
NRF Customer Service 100 Questions and Answers 2024 Exam Graded A.docx
NRF Customer Service 100 Questions and Answers 2024 Exam Graded A.docx When balancing service between phone customers and those you may already be helping in the store, you should: •a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone •b) Move your in-store customer over by the phone and help both customers at the same time •c) Tell your in-store customer that you need to get the phone and she should look around for awhil...
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- Exam (elaborations)
- • 16 pages •
NRF Customer Service 100 Questions and Answers 2024 Exam Graded A.docx When balancing service between phone customers and those you may already be helping in the store, you should: •a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone •b) Move your in-store customer over by the phone and help both customers at the same time •c) Tell your in-store customer that you need to get the phone and she should look around for awhil...
NRF Customer service 4 Test Questions with Answers All Correct.docx
NRF Customer service 4 Test Questions with Answers All C Your business card or the sales receipt is a good place to make notes for a customer regarding: •Your work schedule so the customer can contact you in the future •The date a special order is due •An upcoming sale •All of the above - Answer-All of the above Customer complaints should be welcomed because they provide an opportunity to: •Do something different for a change •Get customers back to the store so they'...
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- Exam (elaborations)
- • 4 pages •
NRF Customer service 4 Test Questions with Answers All C Your business card or the sales receipt is a good place to make notes for a customer regarding: •Your work schedule so the customer can contact you in the future •The date a special order is due •An upcoming sale •All of the above - Answer-All of the above Customer complaints should be welcomed because they provide an opportunity to: •Do something different for a change •Get customers back to the store so they'...
NRF Chapter 4 Test Questions with Correct Answers.docx
NRF Chapter 4 Test Questions with Correct A If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border can make a difference in your overall sales during the year - Answer-referrals is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the - Answer-customer When arranging for delivery, as a sales associate, it is your...
- Package deal
- Exam (elaborations)
- • 3 pages •
NRF Chapter 4 Test Questions with Correct A If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border can make a difference in your overall sales during the year - Answer-referrals is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the - Answer-customer When arranging for delivery, as a sales associate, it is your...
NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct Answers.docx
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