Usaa verbiage exam - Study guides, Class notes & Summaries

IMPORTANT REMINDERS: Updated Oct 27, 2011 Qualify Customers Travel Plans "Thank you Mr/Mrs _______ (Member), I see you have ___ USAA Reward points available to use today. "" "Where will you be traveling to and from?" "What dates did you have in mind?" "How many passengers will be traveling?" Form of Payment The following verbiage should be used when payment is due on a reservation "Mr/Mrs. Customer, your out of pocket expense is $XX.XX. Would you like...