Spc 205 certification Study guides, Class notes & Summaries

5 Canons of Rhetoric - 1.) Canon of Invention 2.) Canon of Arrangement 3.) Canon of Style 4.) Canon of Memory 5.) Canon of Delivery Rhetoric - Art of writing and speaking affectively Canon - Rule or guideline or standard 1. Canon of INVENTION - Generate your content -Topic -Audience -Requirements -Expectations

1. TQM: Total Quali- ty Management 2. Customer De- fined Quality 3. Conformance to specification 4. Example of Con- formance to specification is an integrated organizational effort designed to improve quality at every level. TQM is about meeting quality expectations as defined by the customer. measures how well the product or service meets the targets and tolerances determined by its designers. The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay...