Pub pol 201 final exam - Study guides, Class notes & Summaries

what is street-level bureaucracy? Why is this important in context of public policy and governance? - -SLB are the people at the frontlines who are working with the public who use discretion when implementing policy -they are the ones closest to us (even part of our families) who impact our perception of bureaucracy What are the five characteristics that Maynard-Moody and Portillo (2011) identify as noteworthy for understanding "the influence street-level bureaucrats hold in American bur...