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OPOTA Exam Q What is active listening and it's purpose? (3.2 - SPO #3) - Answer-1. Definition - attempting to hear and understand what a person is saying •- most persons in crisis have a desire to be heard and be understood oActive listening attends to this need (i.e., it demonstrates that you are aware of and sensitive to the person's emotions) oActive listening is critical in developing a relationship that will assist in crisis resolution What are 5 reasons to conduct private secu...