Nrf chapter 4 test - Study guides, Class notes & Summaries

NRF Chapter 4 Test Questions with Correct Answers If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - Answer-referrals ________________ is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - Answer-customer Whe...

NRF Chapter 4 Test Questions with Correct A If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border can make a difference in your overall sales during the year - Answer-referrals is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the - Answer-customer When arranging for delivery, as a sales associate, it is your...

Chapter 4- NRF Test Review 100% Verified Solution If you receive counterfeit money, you should - ANS-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - ANS-referrals ________________ is the best means of recommendations - ANS-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - ANS-customer When arranging for deliv...

NRF Customer Service and Sales - Chapter 4 Performing Your Best Test with all answers correct!! Body language cues Eight Primary Elements of Body Language Service Recovery The Four-step Service Recovery Process 8% clientele referral employability attributes skill attitude integrity Initiative dependability and reliability Adaptability self-control Respect for Diversity communication