Mystery shopper - Study guides, Class notes & Summaries

Observation - ANSWER Does not involve questioning respondents - Involves recording respondent's actions - Setting is important (natural vs. contrived) - Advantages: objective, accurate Communication - ANSWER Involves questioning respondents - Involves respondents in completing a questionnaire - Advantages: versatility, speed, cost Data collected through observation - ANSWER Retail store traffic Shopper behavior Expressive behavior Verbal behavior Physical objects Structure - A...

MKT 3340 Exam 2 – Morris accuObservation - ANSWER Does not involve questioning respondents - Involves recording respondent's actions - Setting is important (natural vs. contrived) - Advantages: objective, accurate Communication - ANSWER Involves questioning respondents - Involves respondents in completing a questionnaire - Advantages: versatility, speed, cost Data collected through observation - ANSWER Retail store traffic Shopper behavior Expressive behavior Verbal behavior Ph...

SSA Window Training Test Questions and Answers How many PO Box sizes are there? - Answer-5 What are the Customer Experience Essentials? - Answer-Telephone courtesy, it begins with a SMILE, Delivery done right, we Value Your Business 4 Essence of our Brand - Answer-Relentless, Simple, Secure, Personal The 3-P Image factors - Answer-Personal, Professional, Postal What is the Retail Motto? - Answer-"Clean, Stocked, and Friendly-Every Day" 6 Components of the HAZMAT question - A...

Decision making in business - -Plays a significant part in business + decisions made can make or break a business. -Examples of situations where decisions have resulted in business growth, increases in market share, market leadership. -Instances where bad decision making has resulted in loss of potential growth and even lead to closure. Structures of Data Collection - -Two types of research- primary and secondary -Information can be internal or external What is primary research? - Inform...

HFT 3240 Exam 1 | Questions and Answers True or false: Embassy Suites, Waldorf Astoria, Residence Inn, and Hampton Inns are all Hilton Brands. False, they do not own the Residence Inn it's owned by Marriot True or false: With Hilton Honors you can earn airline miles. True True or false: The Hilton Brand is connected to around 500,000 rooms. True True or false: The CRM initiative started by Hilton in 2002 states that: Customers Really Matter. True True or false: The Mobley Hotel was founded by...

decision making correct answers structured approach 5 step marketing research approach correct answers define the problem. develop the research plan. collect relevant information. develop findings. take marketing actions concepts correct answers ideas about products methods correct answers approaches to collect data internal data correct answers inside the firm. inputs are efforts expended to make sales. outcomes and results of marketing efforts external data correct answers outsi...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending Actively attending (enhance listening) Need satisfaction selling Based on the simple recognition that customers buy products to satisfy their needs Need Desire to improve or accomplish something G.I.S.T Greet Inquiring Suggest Thanking Retail customer experience (RCE) Mystery shopper ????? Post office motto Clean stocked and friendly everyday ...

Observation - ANSWER Does not involve questioning respondents - Involves recording respondent's actions - Setting is important (natural vs. contrived) - Advantages: objective, accurate Communication - ANSWER Involves questioning respondents - Involves respondents in completing a questionnaire - Advantages: versatility, speed, cost Data collected through observation - ANSWER Retail store traffic Shopper behavior Expressive behavior Verbal behavior Physical objects Structure - A...

G.I.S.T. greet, inquire, suggest, thank Mystery Shopper Greet. ask the hazmat, offer priority mail express, Offer specific additional product and explain Mail-ability standards rectangular, altleast 3 1/2 inches in height, atleast 5 inches in length, atleast .007 inches thick incorrect address placement can make a mailable letter un-mailable no fee, surcharge, or additional postage can make a non mailable letter mailable maximum dimensions for priority 70...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending ~:- Actively attending (enhance listening) Need satisfaction selling ~:- Based on the simple recognition that customers buy products to satisfy their needs Need ~:- Desire to improve or accomplish something G.I.S.T Best Grades | Must Pass | Latest Update | Correct Answers | 2024/2025 ~ 1 ~ for inquiry mail me @ ~:- Greet Inquiring Suggest Thank...