Mssc 346 chapter 9 2024 - Study guides, Class notes & Summaries

Quality - ANSWERThe ability of a product or service to consistently meet or exceed customer expectations Benefits of Good Quality - ANSWEREnhanced reputation for quality Ability to command premium prices Increased market share Greater customer loyalty Lower liability costs Fewer production or service problems Lower production costs Higher profits The Consequences of Poor Quality - ANSWERLoss of business Liability Productivity Costs Appraisal Costs - ANSWERCosts of activities d...