Mera test question 51 75 - Study guides, Class notes & Summaries

MERA TEST QUESTIONS 51-75 Question and answers already solved 2023When something goes wrong service with a smile a customer approaches the service desk with this kind of toy The warranty is an excellent tool for you to use to: Reassure the customer about a product's quality If your company does not have a manual create your own Cheryl works at Sears and is assigned to sell an elliptical training machine. Cheryl completed the product training a week ago. What shou...

MERA TEST QUESTIONS 51-75 Questions and Answers 2023 When something goes wrong service with a smile a customer approaches the service desk with this kind of toy The warranty is an excellent tool for you to use to: Reassure the customer about a product's quality If your company does not have a manual create your own Cheryl works at Sears and is assigned to sell an elliptical training machine. Cheryl completed the product training a week ago. What should Cheryl do...

MERA CUSTOMER SERVICE 51-75 Questions and Answers 100% correct When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and: Service with a smile A customer approaches the service desk with a toy doll. she say that she bought the doll for her niece's birthday a month ago and that the doll no longer speaks. Which of these should the associate say FIRST? With this kind of toy. its always best to check the batteries first. Let me c...

What questions do you have to get feedback to see if the computer software met the expectations of the customer? - ANSWER-How has the software worked for what you are using it for? A computer store has a sign posted on the door that says, "No food or drink to be brought into the store" A sales associated is ringing up a customer and see that another customer has a small child who is eating an ice cream cone. The child is standing in front of your newest laptops. Which of these should be the...

When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and: - Answer- Service with a smile A person approaches you and tells you of many complains. You should first: - Answer- Check into the legitimacy of the complaints. A customer approaches the service desk with a toy doll. She says that she bought the doll from her niece's birthday a month ago and that the doll no longer speaks. Which of these should the associate say FIRST? - ...