Mejo 533 stuvia - Study guides, Class notes & Summaries

Stakeholders -ANSWER A group or person that is affected by or can affect an organization; relationship between stakeholders and org = interdependence binds the two together Stakeholder theory -ANSWER an org's environment is populated w/ various stakeholders; org survives or thrives by effectively managing these stakeholders Media -ANSWER ALWAYS a stakeholder Stakeholder map -ANSWER Lists all possible stakeholders; allows crisis team to identify stakeholders relevant to crisis Breako...

Crisis Communication Management Plan -ANSWER A complete program that covers every stage and substage of the crisis management process. The most effective way to develop a CCMP is to base your choices on practices and policies that have proven to be effective rather than depending on speculation. 3 stages of a Crisis Communication Management Plan -ANSWER Pre Crisis, crisis event and post crisis Disaster -ANSWER Events that are sudden, seriously disrupt routines of systems, require new cours...

crisis and organizational crisis - ANSWER- breakdown in a system that creates shared stress - Perception of an unpredictable event that threatens important expectancies of stakeholders related to - health - safety - environmental - economic issues and can seriously impact an organization's performance and generate negative outcomes. - unpredictable but not unexpected Disaster - ANSWER- Events that are sudden, seriously disrupt routines of systems, require new courses of action t...

CCMP -ANSWER Comprehensive Crisis Management Program Crisis -ANSWER some breakdown in a system that creates shared stress, perceptual (you have a crisis when the stakeholder says you have a crisis) Crisis Management -ANSWER seeks to prevent or lessen the negative outcomes of a crisis and thereby protect the organization, stakeholders, and industry from harm Stakeholder -ANSWER a person or group that is affected by or can affect an organization Disaster -ANSWER sudden serious disruptu...

comprehensive crisis management program (CCMP) - ANSWER How we mitigate crisis to make it back to how things were or better Disaster - ANSWER events that are sudden and seriously disrupt routines of systems -New courses of action to cope -Pose a danger to values and social goals -Large in scale and impactful Crisis - ANSWER potentially hazardous, threatening or damaging natural or manmade situation that poses a threat to life, safety, property, or reputation Four Factor process of cr...

Crisis Response Content Categories -ANSWER -Instructing info -Adjusting info -Reputation management SCCT -ANSWER -situational crisis communication theory -Attribution theory-- people need to assign blame Crisis response strategies postures -ANSWER -denial -diminish -rebuilding -reboistering What is the first step in the evaluation process? -ANSWER data collection 3 basic factors of persuasion -ANSWER -credibility -emotion -reason RSS -ANSWER really simple

what makes something news worthy? -ANSWER timeliness, proximity, impact, prominence, oddity, relevance, conflict. golden hour -ANSWER one hour rule for responding to crisis form -ANSWER how the response should be prepared strategy -ANSWER how the response is executed stealing thunder -ANSWER organization reports crisis before news sources, making them seem more credible interim processing -ANSWER how the crisis affects the organization imediately, sometimes need to hire new people...

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