Htmp yr 2 ch 4 questions - Study guides, Class notes & Summaries

Currently, she is participating in the Guest Service GOLD ® program, offered by the American Hotel & Lodging Educational Institute. Once she completes the program and passes the exam, she will receive a particular designation. What is it called? - Certified Guest Service Professional Gustov says, "That may be a standard, but that is not guest service!" Two ladies sitting on one of the couches in the lobby overhear this conversation and whisper to each other, "That man sure is fussy...