Hlth 4000 final solution - Study guides, Class notes & Summaries
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HLTH 4000 Introduction to Healthcare Management Week 6 Final Exam (100 points) v1
- Exam (elaborations) • 16 pages • 2022
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1. Question: Employee Suggestion Programs: 
2. Question: Major federal law affecting HR primarily addresses: 
3. Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 
4. Question: There are some health care provider organizations that have no internal customers. 
5. Question: What is the department manager's role in strategic planning? 
6. Question: Total quality management (TQM), refe...
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HLTH 4000 Introduction to Healthcare Management Week 6 Final Exam (100 points)v2
- Exam (elaborations) • 15 pages • 2022
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1. Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 
2. Question: Strategic plans translate broad strategies into specific objectives and action plans. 
3. Question: Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. 
4. Question: Which of the following stakeholder groups ...
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HLTH 4000 Introduction to Healthcare Management Week 6 Final Exam (100 points)v3
- Exam (elaborations) • 16 pages • 2022
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1. Question: Without planning, a task that must be done usually takes more time than it would if planning preceded its performance. 
2. Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints. 
3. Question: What is the purpose of the planning assumptions in development of the volume forecast? 
4. Question: A plan should include the planner's assessment of how customers and employees may be affected by changes c...
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