Hca101 final short answer - Study guides, Class notes & Summaries

HCA101 Final short answer (/3) List three guidelines used when communicating with angry clients - answerrecognize they are feeling frustrated or frightened, listen, keep them informed, use silence (/3) List three characteristics of an assertive individual - answerstands up for self, respects others, looks for solutions to problems, (/4) Identify four guidelines for teaching tasks to clients - answerput the client at ease, start with small steps, observe and listen, use positive statements,...

HCA101 Final short answer (/3) List three guidelines used when communicating with angry clients - answerrecognize they are feeling frustrated or frightened, listen, keep them informed, use silence (/3) List three characteristics of an assertive individual - answerstands up for self, respects others, looks for solutions to problems, (/4) Identify four guidelines for teaching tasks to clients - answerput the client at ease, start with small steps, observe and listen, use positive statements,

HCA101 Final short answer (/3) List three guidelines used when communicating with angry clients - answerrecognize they are feeling frustrated or frightened, listen, keep them informed, use silence (/3) List three characteristics of an assertive individual - answerstands up for self, respects others, looks for solutions to problems, (/4) Identify four guidelines for teaching tasks to clients - answerput the client at ease, start with small steps, observe and listen, use positive statements,...