Hb 100 midterm msu - Study guides, Class notes & Summaries

Key to being successful in the hospitality industry is - being a service-oriented person Ethics is (are) - a set of moral principles and values used to answer questions about right and wrong Inseparability refers to - the face that production and consumption occur simultaneously Empowerment is - a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success All of the following are part of Disney's "Five Steps of Leadership" EXC...