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Ggwp ra exam qa 2023 - Study guides, Class notes & Summaries

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GGWP R&A EXAM Q&A 2023

  • GGWP R&A EXAM Q&A 2023

  • Exam (elaborations) • 1 pages • 2023
  • Which of the following views can help supervisors to determine agent performance issues interactions that set a specific wrap-up code in one or multiple queues? A) Agents Interactions Detail B) Agents Schedule Detail C) Agents Wrap-Up Detail D) Agents Wrap-up Interval Detail - Answer- C) Agents Wrap-Up Detail Reports provide only real-time information. True or False? - Answer- False Which view displays current metrics and information about the queues if you have a membershi...
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