Frontier interview i2024 - Study guides, Class notes & Summaries

If a flight was delayed and people were mad, what would you do to calm them down? -ANSWER Apologize for the inconvenience, assure the passenger that we are doing all that we can at this time to help them have a safe trip and that we appreciate them as customers. If they have any concerns please address us so that we may assist them appropriately. If a passenger sat in a seat that costs an additional fee instead of the seat assigned to him, what would you do? -ANSWER Kindly ask the customer to...