Customer journey - Study guides, Class notes & Summaries
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HRM3703 Assignment 6 (COMPLETE ANSWERS) Semester 2 2024 - DUE 1 November 2024
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HRM3703 Assignment 6 (COMPLETE ANSWERS) Semester 2 2024 - DUE 1 November 2024; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.6.7-1.7.1-1.7.3.9. Ensure your success with us... analysis for Top management. Providing details of all the costs involved and also a list of the advantages. Before their presentation they tested some of the principles and information that they wanted to convey with the Marketing Manager. The marketing manager wanted to know during...
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MNM3714 ASSIGNMENT 01 SEMESTER 02 ANSWERS DUE 23 AUGUST 2024
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MNM3714 ASSIGNMENT 01 SEMESTER 02 ANSWERS DUE 23 AUGUST 2024 
 
ADDENDUM A – CASE STUDY 
Lenyora Alkaline 
And the journey begins… 
Lenyora Alkaline water was established by Shanique Segoati and Kutlwano Segoati in 2018 after researching and experiencing the benefits of alkaline powder for health. Through their bottled water, Shanique and Kutlwano aims to provide consumers with water that will assist with reducing health issues such as acid reflux, ulcers and heartburn. They settled on the ...
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SCH4801 Assignment 2 (COMPLETE ANSWERS) 2024 (248018) - 26 June 2024
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SCH4801 Assignment 2 (COMPLETE ANSWERS) 2024 (248018) - 26 June 2024; 100% TRUSTED workings, explanations and solutions. for assistance Whats-App 0.6.7..1.7.1..1.7.3.9 .......... SECTION A TOTAL:[24 MARKS] 
Please read the case study below before answering any questions. 
SCH4801 ASSIGNMENT 2 2024 
Page 7 of 16 
Nando’s: A Triumph of Supply Chain Excellence 
Nando’s, a South African casual dining restaurant chain renowned for its delectable flame-grilled peri-peri chicken, has had a remarka...
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SCH4801 Assignment 2 (COMPLETE ANSWERS) 2024 (248018) - 26 June 2024
- Exam (elaborations) • 14 pages • 2024
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SCH4801 Assignment 2 (COMPLETE ANSWERS) 2024 (248018) - 26 June 2024; 100% TRUSTED workings, explanations and solutions. for assistance Whats-App 0.6.7..1.7.1..1.7.3.9 .......... SECTION A TOTAL:[24 MARKS] 
Please read the case study below before answering any questions. 
SCH4801 ASSIGNMENT 2 2024 
Page 7 of 16 
Nando’s: A Triumph of Supply Chain Excellence 
Nando’s, a South African casual dining restaurant chain renowned for its delectable flame-grilled peri-peri chicken, has had a remarka...
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UX Design Institute - Professional Diploma Final Exam Questions & Answers Solved 100% Correct!!
- Exam (elaborations) • 19 pages • 2024
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concept: Golden Thread - set of concepts/ideas that articulate UX design process; 
1. UX design is a problem solving discipline 
2. UX is a process 
3. UX is a research-based discipline 
4. Qualitative research is more insightful than quantitative 
5. Flow is important to creating a pleasant experience 
6. UX is a tool for minimizing risk of wasting time/money and of building poor quality product 
3 types of design that go into high quality products - - functional design 
- aesthetic design 
- e...
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UX Design Institute - Professional Diploma Final Exam Rated A+
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UX Design Institute - Professional 
Diploma Final Exam Rated A+ 
 
concept: Golden Thread set of concepts/ideas that articulate UX design process; 
1. UX design is a problem solving discipline 
2. UX is a process 
3. UX is a research-based discipline 
4. Qualitative research is more insightful than quantitative 
5. Flow is important to creating a pleasant experience 
6. UX is a tool for minimizing risk of wasting time/money and of building poor quality product 
 
3 types of design that go into h...
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WGU Digital Marketing Science - D378 Exam Guide Questions and Answers 2024
- Exam (elaborations) • 18 pages • 2024
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Steps in Consideration (Buyers Journey) - Search, Email, Social Media Ads, Paid Content, Blogs, Video 
 
Steps in Purchase (Buyers Journey) - App Purchase, Store Purchase, Online Purchase 
 
Steps in Advocacy (Buyers Journey) - Forums, Social Media Mentions, Surveys, Reviews, Testimonials 
 
Steps in Loyalty (Buyers Journey) - Customer Support, Rewards Program, Newsletter/Blog Subsciber 
 
Steps in Awareness(Buyers Journey) - PR, Outdoor Ads, Print Ads, Online Ads, Radio/TV, Word of Mouth 
 
Mar...
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Most Complete and Recent Strategic Marketing Management Summary (2023)
- Summary • 65 pages • 2023
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This Strategic Marketing Management Summary includes all the material from the course (including notes & web and guest lectures) to pass the exam!
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Summary articles week 1 Managing Customer Experience and Value
- Summary • 11 pages • 2024
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Summary of the 4 articles of week 1 of MCEV, for RUG-students. 
 
The summarized articles are: 
Haenlein, M. (2017), How to date your clients in the 21st century: Challenges in managing customer relationships in today’s world, Business Horizons, 60 (5), 577-586. 
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96 
Oblander, E.S., S. Gupta, C.F. Mela, R.S. Winer, and D.R. Lehmann (2020), The past, present ...
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HubSpot Inbound Marketing Certification Exam| Questions and Verified Answers| 100% Correct (New 2024/ 2025)
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A grouping of technologies that marketers leverage to conduct and improve their 
marketing activities” is the definition of what term? 
• Marketing automation 
• Data hygiene 
• Tech stack 
• Segmentation 
Addressing data privacy is a portion of which part of your internal processes? 
• Tech stack organization 
• Cadence and content 
• Data hygiene 
• Journey mapping 
You should conduct buyer persona interviews with all of the following people EXCEPT: 
• Your customers. 
• ...
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