Cti can 2 - Study guides, Class notes & Summaries

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the project...

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the project...

SANS 578 Book 1 Latest Update with Certified Solutions counterintelligence Identification, assessment, neutralization and exploration of intelligence activities of adversarial groups Intelligence The collecting and processing of information about a competitive entity and its agents, needed by an organization or group for its security and well being Carbanak 2106 => beyond Targeting - hotels, retail, restaurants New C2 - google groups = docs/forms -checks google doc to see if...

Service Cloud Consultant - Practice Exam Questions With Verified Answers Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? - answerHire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS str...

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

Service Cloud Consultant Exam Questions With 100% Correct Answers What factor should influence the decision of what data should be migrated into a new Service Cloud environment? (Choose 3) 1. The expected use cases for the historical data 2. Feelings of concern expressed by the call center managers 3. Availability of alternative historical data access options 4. Degree of similarity in data model with the old environment - answer1. The expected use cases for the historical data 3. Avail...

shift - press this key on the keyboard while scaling a graphic to make it resize proportionally .png - graphic file type that allows part of the image to be transparent .jpg - graphic file type that does not allow any transparency pen tool and shape tool - allow you to draw/create a path or custom mask in AE single click - adds a point/vertex to a layer using the pen tool add vertex tool - allows you to add a point/vertex to an existing path convert vertex tool - allows you to change a pat...

4 health disparities for African Americans? Hypertention, diabetes, cardiovascular disease, cancer Effective communication techniques for pts with cog impairment? Avoid confrontation naming. Use daily factual posting. Use white boards. Calendars. Daily facts/activities How did the baby boomers impact the current healthcare system? People 85 and older are the largest population and will only continue to increase. Reduce chronic disease. Aging pop will contribute to a healthy life...

Care of the Older Adult- C475. Questions and answers. VERIFIED. active eunthanasia - -person directly and deliberately causes the patient's death. (given an overdose of painkillers) passive euthanasia - -person does not directly cause patient's death, they just allow them to die. (withhold meds or feedings, taken off of 02) senile kyphosis - -occurs with advancing age. Development of this can be postural, often corrected with exercise and strengthening program. What happens with ...