Copc cx glossary Study guides, Class notes & Summaries

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COPC CX - glossary bundled exams 2023 with 100% correct answers

COPC CX - glossary bundled exams 2023 with 100% correct answers
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COPC CX - glossary exam 2023 with 100% correct answers COPR PCP Practice Exam 1 2023 with verified solutions

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COPC CX - glossary

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COPC CX - glossary exam 2023 with 100% correct answers
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Abandoned Calls correct answersCalls answered by the ACD system and placed in a live CSS or voice response queue but are disconnected by the caller or incorrectly dropped by the queue management system before being answered. Absenteeism correct answersA measure of the percentage of staff that are not present during their scheduled shifts (see Item 3.8 Reducing Attrition and Absenteeism). Absenteeism Costs correct answers- Cost of overtime - additional hours needed to compensate for a...