Com 312 exam stuvia 2023 - Study guides, Class notes & Summaries

Conflict Should be accepted as a fact of life. - ANSWER-True According to our textbook, conflict may exist even when people are not arguing or even talking to each other. - ANSWER-True Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory to everyone concerned. - ANSWER-True Communication skills are innate; they are not learned. - ANSWER-False When conflicts arise, they arise because of the way both peolpe act with respect to one...

Level 1 of Conflict - ANSWER-specific behavior (e.g. what to watch, where to eat, etc.) Level 2 of Conflict - ANSWER-Relational norms and roles (e.g. who cooks/who cleans, friend's with benefits rules, etc.) Level 3 of Conflict - ANSWER-Personal character (e.g. personal faults, motives, tendencies) Parallel Conflict - ANSWER-Perceived exactly the same by both parties Latent Conflict - ANSWER-Should be occurring but is not False Conflict - ANSWER-Is occurring but should not (misun...

Different types of stress - ANSWER--Hypostress- stress about not having anything to do -Hyperstress- stress about too many different things, can not handle it -Eustress- positive type of stress that is motivating -Distress- complete loss of control of the situation and can not figure out the source of the stress Anger - ANSWER--Strong feeling of displeasure, means of trying to get something done by forcing a chance in a target's behavior -Used to cover up emotions that feel more ...

interpersonal violence - ANSWER-when a person imposes their will on someone else through verbal or physical intimidation behaviors of interpersonal violence - ANSWER-interrupt, dominate, stereotype others, intense glaring eye contact, invading posture, emit an arrogant air, loud, abrasive verbal abuse - ANSWER-attacking the self-concept of another person in order to cause psychological pain nonverbal aggression - ANSWER-physical violence or harm. Usually a response to certain kinds of v...

Interpersonal Conflict and its parts - ANSWER-a problematic situation with... 1. interdependent conflicting sides 2. perceive that they seek incompatible goals 3. that incompatibility has the potential to hurt the relationship 4. sense of urgency to fix it 5 step process view of conflict - ANSWER-1. prelude (people involved) 2. triggering event 3. initiation phase (becomes known) 4. differentiation phase (conflict) 5. resolution phase (accept outcome) civility - ANSWER-attitude o...

social exchange theory - ANSWER-we examine our relationships and assign a value to them based on the number of perceived costs and rewards. how many costs vs rewards are there in a relationship and weigh them we use comparison levels to determine satisfaction levels power - ANSWER-persons ability to influence behavior, thought, or feelings of others 3 princples of power - ANSWER-1. ubiquitious : its everything 2. interpersonal: not something within a person, but between people 3. depe...

Which alternate solution for Integrative Negotiation involves inventing new options that meet all their respective needs - ANSWER-Finding a bridge solution Which is the value or figure that you do not want to pay more than in a negotiation - ANSWER-Bottom Line When a negotiator says: "Gee that offer was much lower than I expected; perhaps i've misconstructed the value here and should reconsider my goals and tactics" is an example of which cognitive bias in negotiations: - ANSWER-Anchori...