Cob 300 operations - Study guides, Class notes & Summaries

service package Correct Answer-a bundle of goods and services that is provided in some environment five features of a service package Correct Answer-supporting facility, facilitating goods, information, explicit services, implicit services customer contact Correct Answer-the physical presence of the customer in the system Creation of the service Correct Answer-the work process involved in providing the service itself extent of contact Correct Answer-the percentage of time the custome...

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COB 300 Operations Exam #1 questions with answers

Nature of services - the customer should be the focal point of all decisions. Service triangle: the organization exists to serve the customer, systems and the employees exist to facilitate the process of service. How management treats the worker is how the worker will treat the public. Workforce is well trained and well motivated, they will do good jobs for their customers. Operations responsible for service systems, managing the work, workforce makeup the majority of employees in la...

Process - Any set of activities performed by an organization that takes inputs and transforms them into outputs ideally of greater value to the organization than the original inputs. The output of many processes are services.Converts investment in resources to value for which customers pay. A good process: Adds value, keep costs as low as possible Process: Basic performance Measures - Cycle time: average time between completions of successive units. Determined by bottleneck. Determine...

Process Ans Any set of activities performed by an organization that takes inputs and transforms them into outputs ideally of greater value to the organization than the original inputs. The output of many processes are services.Converts investment in resources to value for which customers pay. A good process: Adds value, keep costs as low as possible Process: Basic performance Measures Ans Cycle time: average time between completions of successive units. Determined by bottleneck. Det...

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COB 300 Operations Test 2 Questions and answers, rated A+ Phases of Quality Assurance - -1. Acceptance sampling: inspection before/after production (least progressive) 2. Process control: inspection and corrective action during production 3. Continuous improvement: quality built into the process (most progressive) Inspection - -An appraisal activity that compares goods or services to a standard Inspection Issues - -1. How much to inspect and how often 2. At what points in the process t...

COB 300 Operations Chp 5 EXAM LATEST REAL EXAM 57 QUESTIONS AND CORRECT ANSWERS WITH RATIONALES|ALREDY GRADED A+ What are manufacturing processes? - ANSWER- processes used to make tangible goods. What is required to make something can be divided into 3 simple steps: Source, make, and deliver. Depending on the item being produced supply chain can be very long or very short, where parts are sourced and the product is made locally. Source: Parts are procured from suppliers Make: M...