Busi 411 - Study guides, Class notes & Summaries

Quiz: Quality Management & Managing Waiting Lines 1. If customer satisfaction does not always lead to customer loyalty, firms may need to focus additional effort on __________ strategies. a) remediation b) retention c) rework d) repatriation e) reprocessing 2. ISO 9000 currently stresses _____ of a certified organization. a. minimizing harmful environmental effects b. product diversity c. inclusion of reused components in the office equipment d. a minimum of four supervisory levels ...

BUSI 411 Quiz Week 4 2024: Service Facilities & Process Improvement with complete solution;Liberty

BUSI 411 Quiz Week 2: Defining Services & New Service Development Newest 2024/2025 Version with complete solution;Liberty

Type 1 ErrorConcluding a process is not in control when it actually is. Type 2 ErrorConcluding a process is in control when it is not. What is quality?The ability of a product or service to consistently meet or exceed customer expectations. Who is Walter Shewart?Father of quality control What is a control chart?A statistical chart of time-ordered values of a sample statistic. Who is Edwards Deming?1. Special vs common cause variation 2. 14 points 3. Made a difference in Japan

Compute a weighted average forecast using a weight of .40 for the most recent period, .30 for the next most recent, .20 fore the next, and .10 for the next. 1 - 42 2- 40 3 - 43 4-40 5-4141 = .4(41)+.3(40)+.2(43)+.1(40) Exponential SmoothingA weighted-moving-average forecasting technique in which data points are weighted by an exponential function. Smoothing forecast value of .1 projected value 42 actual value 40=42+(.1*(40-42))

BUSI 411 Exam 1 (Version 2), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.

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