What are ticket fields - Study guides, Class notes & Summaries

Users with this permission will have access to view combined and summarized project data, regardless of their individual permissions. - ️️project; View aggregated data What is the difference field visibility wise when it comes to Screens and Issue Layout (hidden when empty or Hidden fields section) versus the Field Configuration (when a field is hidden on it) and Custom field contexts - ️️none of them will delete data, but the screens and issue layout won't affect anything (like se...

Relativity Certified User Exam Questions With Verified Answers 2024/2025 What are the four steps required by system admins for a new users to log into Relativity? - answerA system admin must: Create a user Set up a log in method Associate new user to a group Associate the group to the appropriate workspace What are the three ways you can reset your password? - answerSelect Reset Password option in the user drop-down menu Select link on Relativity login page "Forgot Your Password?" C...

Zendesk Support Admin Certification Latest Update with Verified Solutions What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with script...

Zendesk Support Admin Certification Exam with Verified Solutions 2024 What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with scripted a...

Zendesk Admin Exam Prep: Section 4 Ticket Configuration (22%) Questions With Solutions What are the permissions on a ticket field level? Agents can edit Field can only be edited by an agent Customers can edit Field can be edited by the customers when submitting a request Customers can view Field value is visible to customers on their request page, but can't be edited Required options on a ticket field level ? Required to solve a ticket This can be overridden by conditional ticket ...

Relativity Certified User Exam Questions With Verified Answers 2024/2025 What are the four steps required by system admins for a new users to log into Relativity? - answerA system admin must: Create a user Set up a log in method Associate new user to a group Associate the group to the appropriate workspace What are the three ways you can reset your password? - answerSelect Reset Password option in the user drop-down menu Select link on Relativity login page "Forgot Your Password?" C...

What is a View? : Group tickets based on criteria that the Admin defines. What are Ticket Fields? : Areas inside tickets to add in more contextual information about the customer. What are Events? : Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? : Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? : Triggers, A...

Relativity Certified User Exam Questions With Verified Answers 2024/2025 What are the four steps required by system admins for a new users to log into Relativity? - answerA system admin must: Create a user Set up a log in method Associate new user to a group Associate the group to the appropriate workspace What are the three ways you can reset your password? - answerSelect Reset Password option in the user drop-down menu Select link on Relativity login page "Forgot Your Password?" C...

Zendesk Support Admin Certification Exam With 100% Correct Answers 2024

Service Now System Administrator Exam Graded A+ What section on a task record would you use to see the most recent update made to a record? ️activity What are examples of UI actions, relating to lists? choose four answers? ️List buttonsb)list context menuc)list choicesd)list links which feature allows you to automate business logic for a particular application or process such as approvals, task, notifications, and record Operations? ️Flows when a Flow runs an action, it gener...