Tqm is a - Study guides, Class notes & Summaries

Quiz: Quality Management & Managing Waiting Lines 1. If customer satisfaction does not always lead to customer loyalty, firms may need to focus additional effort on __________ strategies. a) remediation b) retention c) rework d) repatriation e) reprocessing 2. ISO 9000 currently stresses _____ of a certified organization. a. minimizing harmful environmental effects b. product diversity c. inclusion of reused components in the office equipment d. a minimum of four supervisory levels ...

methods to improve quality of care - Answer-quality assurance (QA), continuous quality improvement (CQI), total quality management (TQM), benchmarking, leapfrog group, and quality indicators (QIs) case management protocols - Answer-also known as clinical pathways;streamline charting process; encourage documentation across multidisciplinary teams; systematically monitory variances from prescribed plans of care; identify how client care and progress vary from a predetermined plan; enable more a...

Total Quality Management (TQM) Philosophy - Answer 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - Answer Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Six Sigma - Answer A disciplined, data-driven...

For the routine service cost center, an increase in the number of patient days over the budgeted number of patient days will result in: 1. A higher average cost per patient day. 2. A lower average cost per patient day. 3. An increase in the budgeted fixed costs for the routine service cost center. 4.No change in the average cost per patient day. - CORRECT ANS 2. Which of the following balance sheet items would differ between a for-profit and a not-for-profit healthcare organization? ...

Which definition is used for quality evaluates how well a product performs its intended function? -Statistical Quality Control Charts -Fitness quality for use -Product design quality -14 points for quality improvement - Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? -Statistical Quality Control Charts -Fitness quality for use -Product design quality -14 points for quality improvement - 14 points for quality...

Comp XM 2 Questions and Answers Already Graded A Review the Inquirer to determine Chester's current strategy. How will they seek a competitive advantage? From the following list, select the top five sources of competitive advantage that Chester would be most likely to pursue. b) Reduce labor costs through training and recruitment c) Seek the lowest price in their target market while e) Offer attractive credit terms g) Seek high automation levels h) Seek high plant utilization, even if it risks...

WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Total Quality Management (TQM) Philosophy Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses bo...

MNO3701 ASSESSMENT 2 SEMESTER 2 2024 Which of the following apply to perception-expectation gaps in quality management? a The gap between the delivered quality and the way the service or product has been described to the customer. b The gap between the way quality has been speci ed and the delivered quality. c The gap between the service or product concept and the way the organisation has speci ed it. d e The gap between a customer's speci cation and the opera...

Test Bank for Supply Chain Management: A Global Perspective 3e 3rd Edition by Nada R. Sanders. ISBN-13: 2863 Full Chapters test bank included 1 Introduction To Supply Chain Management 1 What is Supply Chain Management (SCM)? 3 Supply Chain Leader’s Box: A 9 The Boundary-Spanning Nature of SCM 10 The Rise of SCM 13 Supply Chain Leader’s Box: Dell Computer Corporation 14 Characteristics of a Competitive Supply Chain 14 Global Insights Box: Zara 15 Trends in SCM...

MAN 320F Exam 3 Aroian Questions and Answers Already Passed What is the role of strategic alignment in organizational success? It ensures that all aspects of the organization, including goals, resources, and activities, are aligned with the overall strategic objectives. How does lean management contribute to operational efficiency? By eliminating waste and optimizing processes to enhance productivity and reduce costs. What is transformational leadership and how does it differ fr...