Servicenow itsm cis - Study guides, Class notes & Summaries

ServiceNow CIS ITSM Blueprint Sample Exam Questions And Answers.

APM Is part of the _____ suite ITBM APM allows you to gain a comprehensive understanding of the ___ ___ in your organization, so you can identify ___and decrease ___ ___ business apps, redundancies, budgetary costs APM also provides different viewpoints on how to look at your business applications by looking at the ___, ___, ___ Alignment to the business, the technologies consumed, and the information that is used. By consolidating business applications within the same bu...

True or False: Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. TRUE Common recurring Catalog Variables can be grouped and standardized using _________ Variable Sets Which platform feature is used to track field value duration's, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? Metric _______________ is primarily focused on the details needed to manage a...

Servicenow CIS - HR Certification Questions And Answers Latest Top Score. What are the three current issues with HR Service Delivery? - correct answer. Staff feels disconnected No single location to access HR services Relies on email and phone-based interactions How does HRSD improve the employee experience? - correct answer. Automates routine tasks, provides tools to help deliver services, provides timely communication, access to a Service Portal, and integration with othe...

How does APM Leverage the ServiceNow System? - correct answer ITOM Relationship: APM Uses: 1 - CMDB 2 - Discovery APM uses ServiceNow's infrastructure to pull in valuable information: * Application Services * Infrastructure Cis Discovery vs APM: * Discovery gives basic picture of resources * Discovery identifies CIs * APM Service Mapping captures the relatinship between the business functions the CIs support * APM uses Discovery Data to understand applications and underlying ide...

Value of Incident Management 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident % of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle 1. Create...

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on t...

True or False: Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. - TRUE Common recurring Catalog Variables can be grouped and standardized using _________ - Variable Sets Which platform feature is used to track field value duration's, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? - Metric _______________ is primarily focused on the details needed to manage and operate ...

CIS ITSM Exam April 2022/2023. (ITSM Foundations And ITSM Implementation Courses) What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. %...

What does Application Portfolio Management Provide? - correct answer -Scoring algorithms that generate reports about application values and health of IT infrastructure -Metrics that illustrate the business benefits of each application -An inventory of a customer's software applications How does ServiceNow's APM work? - correct answer -It helps you decide whether to invest, sustain, or replace applications -It allows you to identify redundancies and decrease budgetary costs -It provides ...