Service cloud consultant - Study guides, Class notes & Summaries

D322 WGU Correct answers latest update System Administrator A person who is responsible for providing technical support for hardware and software issues end users encounter, such as log-in issues. Network Administrator A person who is responsible for designing, planning, setting up, and maintaining an organization's network. Database administrator A person who is responsible for installing and configuring databases. This position also fixes database errors and creates user account...

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...

Which business process are part of the global hr cloud service?(choose 4) a. Workforce modeling b. Workforce reputation management c. Benefits d. Workforce directory e. Core hr f. Time and labor a. Workforce modeling b. Workforce reputation management d. Workforce directory e. Core hr From navigator, the HR specialist has access to workforce structure. Which of the following can be further accessed using workforce structure?(Choose 2) a. Manage legal entity b. Manage person lookups ...

The Director of Sales at Cosmic Circle Financial informs you that there is a lot of cost incurred in relationship-building activities with the wrong contacts. Newly recruited sales agents often invest time and resources in connecting with contacts who might not have any ability to influence a sales deal. As a Salesforce Sales Cloud consultant, what could you do to help? Choose 2 answers. A. Recommend rolling out Account Contact Roles feature B. Recommend rolling out Contact Hierarchies featu...

Systems Development Life Cycle (SDLC) correct answers 1. Identify problems and objectives 2.Determine human info requirements 3.Analyzing System needs 4.Designing the recommended system 5.Developing and documenting Software 6.Testing and maintaining the system 7.Implementing and evaluating the system 3 approaches to analysis design correct answers Systematically agile approach object-oriented 3 primary roles of the Systems Analyst correct answers Consultant Supporting Expert Agen...

Salesforce Service Cloud Exam Questions And Answers (Verified And Updated) Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness? A. Contact Salesforce to send a report on article efficacy. B. Send out a monthly survey to customers requesting feedback. C. Install Knowledge Base Dashboards and Reports AppEx...

Automation Rules (5) correct answers1. Assignment rules - automatically assign incoming cases to agents 2. Auto-Response Rules - personalized email response can be sent as initial response to the contact who created a case 3. Escalation Rules - cases can be escalated to the right people when they aren't solved by a certain time 4. Quick Text - predefined text blocks created so agents don't need to type repetitively 5. Macros - repetitive tasks on objects programmed to execute automatically...

The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases? Select one or more of the following: A. Use the role hierarchy B. Use a Public Group C. Use a Sharing Set D. Use a Share Group C. Use a Sharing Set Universal Containers needs to mat...

About the Salesforce Field Service Consultant Credential Successful completion of the Salesforce Certified Field Service certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community. The objective of the Salesforce Certified Field Service Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Salesforce Field Service to an organization. ...

Service Cloud Consultant - Practice Exam Questions and answers complete