Service cloud - Study guides, Class notes & Summaries

INF2603 October November 2024 ;100 % TRUSTED workings, Expert Solved, Explanations and Solutions. For assistance call or W.h.a.t.s.a.p.p us on ...(.+.2.5.4.7.7.9.5.4.0.1.3.2)........... QUESTION 1 [20 marks] Carefully select the most correct answer to each of the following questions. Please write down only the question number and corresponding to it put the correct option’s number (e.g. Qu. 11. (e)): For question 1 to 5: Indicate whether the statement is true or false. (2 marks each): ...

What are the key KCS goals? - correct answer Create content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - correct answer Capture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that ...

Service Cloud Consultant Exam Questions With 100% Correct Answers What factor should influence the decision of what data should be migrated into a new Service Cloud environment? (Choose 3) 1. The expected use cases for the historical data 2. Feelings of concern expressed by the call center managers 3. Availability of alternative historical data access options 4. Degree of similarity in data model with the old environment - answer1. The expected use cases for the historical data 3. Avail...

CTPRP Exam Questions and Answers With Complete Solution Latest (Score A+). outsourcer - ANS the entity delegating a function to another entity, or is considering doing so outsourcer - ANS the entity evaluating the risk posed by obtaining services from another entity fourth party/subcontractor - ANS an entity independent of and directly performing tasks for the assessee being evaluated drivers for third party risk assessments - ANS ISO 27002, FFEIC Appendix, OOC Bulletins, FFEIC CAT Tool, ...

WGU D320/CCSP Actual Exam Tested Questions With Revised Correct Answers The management plane is use to administer a cloud environment and perform administrative tasks across a variety of systems, but most specifically it's used with the hypervisors. What does the management plane typically leverage for this orchestration? A. APIs B. Scripts C. TLS D. XML The management plane uses APIs to execute remote calls across the cloud environment to various management systems, espec...

You want users of the NetworkAdmin group to manage a cloud network in any compartment of a tenancy. What must you allow the NetworkAdmin group to do? A. Manage instance-family in compartment ABC. B. Use virtual-network-family in compartment XYZ. C. Manage network-catalog-listing in tenancy. D. Manage virtual-network-family in tenancy. - D Which Object Storage tier would you use for data that you need to access quickly, immediately, and frequently? A. Ultra-high performance tier B. Archi...

self-service, case resolution, training correct answersBenefits of Implementing a Knowledge Base: 1. Enables _____________ 2. reduces ____________ ____________ time 3. reduces agent ____________ time bc they can reference the knowledge base to acquire information conversion rate, cross-sell rate, up-sell rate correct answerstypical business drivers for a sales contact center (alphabetical order) technical support correct answerscompany is implementing entitlements to enforce SLAs on ca...

Service Cloud Consultant - Practice Exam Questions and answers | 2024/25

Which factors influence KPIs, and business challenges for call centers? Hint: C-C-R - correct answer a) Customer Satisfaction b) Cost of Service c) Revenue For which KPI area is FCR (First Call Resolution) a driver? - correct answer Customer Satisfaction For which KPI area is AHT (Average Handle Time) a driver? - correct answer Cost of Service For which KPI area is Retention a driver? - correct answer Revenue What are common call deflection techniques? - correct answer a...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? correct answersHire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) correct answers1. ...