Psy 228 Study guides, Class notes & Summaries

1. TQM: Total Quali- ty Management 2. Customer De- fined Quality 3. Conformance to specification 4. Example of Con- formance to specification is an integrated organizational effort designed to improve quality at every level. TQM is about meeting quality expectations as defined by the customer. measures how well the product or service meets the targets and tolerances determined by its designers. The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay...

PSY 447 Psychology of Aging – Study Guide Test 2_Latest updated Unit 5: Chapter 5 (Person-Environment Fit) and Comments File Terms to Know • B = f(P,E) - • PEI - person–environment interactions • Competence - In the Lawton and Nahemow model, the theoretical upper limit of a person’s ability to function. • Environmental press - In the Lawton and Nahemow model, the demands put on a person by the environment. • Proactive - When people choose new behaviors to meet new ...

PSY 447 Psychology of Aging – Study Guide Test 2_Latest updated Unit 5: Chapter 5 (Person-Environment Fit) and Comments File Terms to Know • B = f(P,E) - • PEI - person–environment interactions • Competence - In the Lawton and Nahemow model, the theoretical upper limit of a person’s ability to function. • Environmental press - In the Lawton and Nahemow model, the demands put on a person by the environment. • Proactive - When people choose new behaviors to meet new ...

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