Or a friendly smile - Study guides, Class notes & Summaries

Basic Policy - 1. Serve customer kindly with a smile (Friendly Service) 2. Be courteous and make sure to greet every customer (Courtesy) 3. Keep everything clean (Cleanliness) 4. Be quick and energetic (Fast & Lively) 5. Nothing out of stock and no slow-moving items (0-Zero) 6. Customers are always the top priority (CUSTOMERS ALWAYS COME FIRST) Corporate Social Responsibility - 1. For Refugees and Others in Need 2. For Victims of Disasters 3. For Business Partners and Employees 4. For T...

What is the platinum rule of guest service Correct Answer treat guests as they want to be treated Surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. Correct Answer be there for me, listen to me, treat me nicely In general there are three type of guest Correct Answer fast friendly exact When giving their order a guest tells you id like a cheese burger well done tomato on the side bun toasted with no butter and fries extra crispy t...

What are the three major areas: The ultimate teacher must master? : understand the game, communicate that knowledge, and demonstrate that knowledge The professional must pay close attention to? : good appearance and punctuality Meeting the student for the first time : An enthusiastic greeting, joined by a firm handshake, a friendly smile, and a look in the eye, will go a long way toward establishing a base. A good introduction should include - but is not necessarily limited to : some ...

USPTA CERTIFICATION TEST 100% CORRECT What are the three major areas: The ultimate teacher must master? - Correct Answer ️️ -understand the game, communicate that knowledge, and demonstrate that knowledge The professional must pay close attention to? - Correct Answer ️️ -good appearance and punctuality Meeting the student for the first time - Correct Answer ️️ -An enthusiastic greeting, joined by a firm handshake, a friendly smile, and a look in the eye, will go a long way to...

If a flight was delayed and people were mad, what would you do to calm them down? -ANSWER Apologize for the inconvenience, assure the passenger that we are doing all that we can at this time to help them have a safe trip and that we appreciate them as customers. If they have any concerns please address us so that we may assist them appropriately. If a passenger sat in a seat that costs an additional fee instead of the seat assigned to him, what would you do? -ANSWER Kindly ask the customer to...

DIRECTING AND CONTROLLING EXAM QUESTIONS WITH CORRECT ANSWERS • Lines of Communication a) - higher to lower level. Traditional type, from superior to subordinate b) - lower level mgt. to higher. In form of feedback, from subordinate that goes upward c) - between hierarchal levels. Lateral communication that flows between peers, personnel or departments d) - deals with info that flows from caregivers to the patients, their families & relatives, visitors - Answer-a. Downward b. Upward ...

If a flight was delayed and people were mad, what would you do to calm them down? - ANSWER-Apologize for the inconvenience, assure the passenger that we are doing all that we can at this time to help them have a safe trip and that we appreciate them as customers. If they have any concerns please address us so that we may assist them appropriately. If a passenger sat in a seat that costs an additional fee instead of the seat assigned to him, what would you do? - ANSWER-Kindly ask the customer ...

USPTA CERTIFICATION TEST 100% CORRECT What are the three major areas: The ultimate teacher must master? - Correct Answer ️️ -understand the game, communicate that knowledge, and demonstrate that knowledge The professional must pay close attention to? - Correct Answer ️️ -good appearance and punctuality Meeting the student for the first time - Correct Answer ️️ -An enthusiastic greeting, joined by a firm handshake, a friendly smile, and a look in the eye, will go a long way to...

Customer Service Final Exam Study Guide Rated A+ A satisfied customer is a customer who enjoys the services and/or products that the organization provides true When training a CSR, it is important to show the new customer service representative what is expected and how the job functions are to be completed true Role playing with a customer service representative is not a way to analyze how the CSR will interact with customers in the future false It is important for customer service represent...

Basic Policy - -Serve customers kindly with a smile -Be courteous and make sure to greet every customer -keep everything clean -be quick and energetic -nothing out of stock and no slow-moving items -customers are always the top priority Corporate Statement - Changing clothes. Changing conventional wisdom. Change the world. Customer satisfaction is an essential part of - ensuring continued support from our customers. Employees - inclusion, training and development, and safety and well-bei...