Nrf customer service 2024 - Study guides, Class notes & Summaries

NRF Customer service exam study guide | With complete solution | Latest 2024/25

NRF Customer Service and Sales (2024) Part 1 with Complete Solutions NRF Customer Service and Sales (2024) Part 1 with Complete Solutions NRF Customer Service and Sales (2024) Part 1 with Complete Solutions active listening - ANSWER-the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services - ANSWER-available services for specific product purchases that customers can opt for (Payment options, product modif...

QUESTIONS AND ANSWERS

NRF Customer Service 3 Verified Exam Review Solution 2024 When customers request any of the service "extras" your store offers: • Make a note in your client record system so you can provide more personalized service when those customers return in the future • Tell them they'll have to contact Customer Service for further information • Tell them they'll have to wait until you finish with the other customers in your area before you can give them that amount of time - CORRECT ANS...

NRF Customer Service and Sales (2024) Part 1 Exam

NRF CUSTOMER SERVICE EXAM STUDY GUIDE A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the custo...

NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct Answers A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was wel...