Itil 4 exam questions - Study guides, Class notes & Summaries
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ITIL 4 Exam questions with correct answers
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ITIL 4 Exam questions with correct answers
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ITIL 4 Exam Questions with Latest Update
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ITIL 4 Foundations Exam Questions & Answers 2024/2025
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ITIL 4 Foundations Exam Questions & Answers 2024/2025 
 
 
PESTLE (list) - ANSWERSPolitical 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - ANSWERSorganizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - ANSWERSinputs: 
-opportunity 
-demand 
 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
 
outpu...
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ITIL 4 Exam Questions and Answers Latest Update
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ITIL 4 Exam Questions and Answers Latest Update
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ITILFND_V4 Real Exam Questions and Answers;ITIL 4 Foundation 200 Q&As Updated 2024/2025 Solved 100%
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ITILFND_V4 Real Exam Questions and Answers;ITIL 4 Foundation 200 Q&As Updated 2024/2025 Solved 100%
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ITIL 4 Exam Questions an Answers 100% Solved
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ITIL 4 Exam
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ITIL 4 Foundations Exam Questions with 100% Correct Answers | Verified | Latest Update 2024| Already Passed
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ITIL 4 Foundations Exam Questions with 100% Correct Answers | Verified | Latest Update 2024| Already Passed
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ITIL 4 Exam Study Questions and Answers 2024
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ITIL 4 Exam Study Questions
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ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+
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ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - ANSWERSA. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only with inci...
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