Every caller - Study guides, Class notes & Summaries

Firefighter 1 State Test 2024/2025 (Answered test) Any contact with the public should be used as a(n): A: Public solicitation opportunity B: Individual showcasing opportunity C: Educational opportunity D: Department showcasing opportunity - answerC: Educational opportunity Which of the following concepts dictates that each fire fighter answer to only one supervisor? A) Span of responsibility B) Organizational accountability C) Unity of command D) Delegation of duty - answerC) Unity of...

SNHD Paramedic Protocol Exam Study Guide Questions and Answers (2024/2025) (Verified Answers). Identify the Parkland Burn Formula for Fluid Replacement. - ANSWER 4ml x (body weight in kg) x (% BSA burned) = total fluids for 24 hours, Give 1/2 in the first 8 hours; give remainder over next 16 hours Pg. 28 For children, a fall greater than ______ requires transport to a Level 1 or 2 trauma center. - ANSWER 10 feet or two times the height of the child Pg. 127 What is the dose of Naloxone (N...

Every caller, whether emergency or non-emergency must be viewed as a ? Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ Protect and serve Citizens interpret some behaviors as what? Offensive 3 factors to communicating artfully Empathy, Flexibility, professionalism NCIC terrorist screening codes Handling code 1- arrest immediately, contact terrorist screening authorities immediatelyHandling code 2- may be detained for a reasonabl...

NSG 411 Comprehensive Predictor B questions and answers all are correct 2024 graded A A nurse working on a medical surgical unit receives a telephone call requesting the status of a client from an individual who identifies themselves as the client's guardian. Which of the following actions should the nurse take? a. Ask the caller for verification of their identity b. Give the caller limited information about the client c. Transfer the phone call to the clients room d. Inform the caller...

NC BLET LE Communication & Information Systems | Questions and Correct Solutions 2024 Every caller, whether emergency or non-emergency must be viewed as a ? - Answer -Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ - Answer -Protect and serve telephone etiquette - Answer -Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Flexibility - Answer -dealing...

Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated) Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - answerA; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts w...

Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated) Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - answerA; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts w...

CPP Practice Exam Questions With 100% Correct Answers Latest Updated 2024/2025. Patrons at airports typically fall into one of several categories, EXCEPT: a. Business. b. Leisure travelers. c. Curbside check-ins. d. Employees. - Answer Curbside check-ins. The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on: a. Speed. b. Convenience. c. Efficiency. d. Service. - Answer Service Advantages of booting include all of the following, EXCEPT:...

A nurse working on a medical-surgical unit receives a telephone call requesting the status of a client from an individual who identifies themself as the client's parent. Which of the following actins should the nurse take? A.) Ask the caller for verification of their identity B.) Give the caller limited information about the client C.) transfer the phone call to the client's room D.) Inform the caller that they should obtain permission from the client's provider A nurse is caring for...

In order to become a successful emergency telecommunicator, a combination of the following is required: Training and temperament The IAED enforces its code of ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards True When faced with an ethical dilemma in the communication center, the ETC should FIRST: Follow established protocol, procedure, and policy A procedure that has been highly defined, structured, and placed...