Customer experience maps - Study guides, Class notes & Summaries

A risk map showing a large difference between inherent and residual risk indicates which one of the following? A. The risk is within the organization's risk appetite B. The current risk treatment is ineffective C. The current risk treatment is effective D. The risk does not need to be treated - ANSWER-C Lucas, a risk professional for Jones Incorporated, recently met with experts from the utility industry to discuss the potential loss of supply and risks to the infrastructure. Lucas must ...

Salesforce Business Analyst 4 Exam - Questions with 100% Correct Answers Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off. Where should the BA track this milestone? A. Statement of work B. Change log C. Sprint plan Universal Containers is nearing the l...

Customer Experience Maps correct answers map out customer experiences at different touch points (spots where a seller has direct/indirect contact w/ customer about the product/service) maps what is important in the seller/customers experience Ultimate Goal of Experience Map is to identify (3) correct answers The value that customers place on different levels of performance for each element of the experience. The customers' minimal expectations for each element. The customers' perce...

UX - User Experience (UX) involves a person's behaviors, attitudes, and emotions about using a particular product, system or service. User experience includes the practical, experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership. UX practitioners try to make things work better for everyone. The UX field overlaps with a lot of other disciplines. UI - is the space where interactions between humans and machines occur. good UI - makes it ...

Green Belt - Exam Practice Questions with Correct Answers What is the definition of a defect? A) A product/process that exhibits variability. B) A product/process that does not perform as well as the competition. C) A product/process that does not meet customer requirements for use. D) A product/process that is not reliable. E) A product/process that requires extra processing. - ANSWER-Answer C What is the primary approach employed by Lean Six Sigma to reduce the number of defects? A) A...

CIPS L4M2 Defining Business Need Types of Purchases new buy, straight rebuy, modified rebuy Straight rebuy purchase Routine purchases of the same products under approximately the same terms of sale Modified rebuy purchase When new-task purchases are changed on repeat orders or straight rebuy purchases are modified New purchase A purchase of an item for the first time Examples of straight rebuy purchases Utilities (gas, water, electricity) MRO ( Maintenance, repair and operating item...

Service Management And Marketing Exam Questions With 100% Correct Answers Macroeconomic background - Service share of GDP Service constitutes a big share of employment - answer Service as a type of industry - answer- Healthcare - Professional services - Financial services - Hospitality - Travel - Entertainment - Others OBS! Services in some service industries (banking, insurance) are often called products The IHIP charecteristics - answer- Intangibility (service lack the tactile qua...

INF 3720 Final Exam | Complete Solutions (Verified) Assume that you have been contracted to do the interactive design for a local town's electronic library system. You have designed a non-functional collection of screens that demonstrate how a library user will lend a digital book. This activity is an example of: 1.Visceral design 2.Designing alternatives 3.Prototyping 4.Establishing requirements During an extended lockdown period, members of vulnerable groups may suffer emotionally due to...

Chapter 02 Test Bank Student: ___________________________________________________________________________ 1. Which one of the following is NOT one of the five basic tasks of the strategy-making, strategy-executing process? A. Developing a strategic vision of where the company needs to head and what its future business makeup will be B. Setting objectives to convert the strategic vision into specific strategic and financial performance outcomes for the company to achieve C. Crafting a strat...

SAFE 5 AGILIST EXAM (5.1) 2023 VERIFIED QUESTIONS AND ANSWERS LATEST UPDATE GRADED A SAFe 5 Agilist Exam (5.1) What is one benefit of unlocking the intrinsic motivation of knowledge workers? To provide autonomy with purpose,mission, andminimum constraints To strive to achieve a state of continuousflow To lower work in process(WIP) limits To centralize decision-making Which statement is a principle of the Agile Manifesto? Respect for people and culture Visualize and limit WIP,red...