Customer delight Study guides, Class notes & Summaries

HubSpot Inbound Marketing Certification Test (Latest 2024/ 2025 Update) Questions and Verified Answers| Score 100% Q: What is social monitoring? Having conversations with individuals talking about your industry, brand, products, and services Actively looking for mentions and conversations that pertain to your brand, products, hashtags, and more Tracking, analyzing, and responding to conversations across the internet Participating in art, music, and government Answer: Actively loo...

1) Which of the following is NOT an accurate description of modern marketing? A) Marketing is the creation of value for customers. B) Marketing involves managing profitable customer relationships. C) Marketing emphasizes selling and advertising exclusively. D) Marketing involves satisfying customers' needs. E) Marketing is building value-laden exchange relationships with customers. Ans: C) Marketing emphasizes selling and advertising exclusively. 2) According to management guru Peter Dru...

MKTG-3340 Finalcustomer lifetime value - correct answer total revenues gained by a company over the lifetime of a consumer loyalty, sales, and profits - correct answer doesn’t hold up in the short-term, happens in the long-term what is the importance of satisfaction - correct answer unhappy customers will share their dissatisfied experience with other consumers over __% of unhappy customers will not do business with the company again - correct answer 90 __ in __ unsatisfied custome...

What is HubSpot's mission statement? - Help millions of companies grow better What does HEART stand for? - HumbleEmpatheticAdaptableRemarkableTransparent What tool acts as the core of the HubSpot growth suite and connects all of our tools together? - CRM: Marketing, Sales, Service HubSpot's go-to-market strategy can best be described as a ____________ strategy. - freemium Describe what that strategy means. - Giving customers a tool for free that is limited until parts are "unlocked' by...

House of Lean Goal: Value Foundation: Leadership, Respect for People and Culture, Development Flow, Innovation, Relentless Improvement Lean Goal Speed, quality, value. sustainably shorted lead time, best quality and value to people and society, most customer delight, lowest cost, high morale, safety Respect for People Lean principle, your customer is whoever consumes your work. Develop individuals and teams, empower teams, build partnerships based on trust and mutual respect Kaizen Le...

Digital Marketing correct answers Any kind of marketing that happens on a digital platform inbound marketing correct answers a business methodology that attracts customers by creating valuable content and experiences tailored to them Inbound Methodology correct answers a method for growing an organization by building lasting relationships with people and helping them reach their goals. - Because when your customers succeed, you succeed. Does Digital Marketing only consist of inbound or...

What are the four parts of the Agile Manifesto correct answers* individuals and iterations over tools and processes * customer collaboration over contract negotiation * responding to change over following a plan * working software over comprehensive documentation What are the six parts to the house of lean correct answers* Top: The goal: value * Respect People and cultures * flow * innovation * relentless improvement * Foundation: Lean-agile Leadership Tell me more about the Goal:...

House of Lean - ️️Goal: Value Foundation: Leadership, Respect for People and Culture, Development Flow, Innovation, Relentless Improvement Lean Goal - ️️Speed, quality, value. sustainably shorted lead time, best quality and value to people and society, most customer delight, lowest cost, high morale, safety Respect for People - ️️Lean principle, your customer is whoever consumes your work. Develop individuals and teams, empower teams, build partnerships based on trust and mutua...

House of Lean correct answersGoal: Value Foundation: Leadership, Respect for People and Culture, Development Flow, Innovation, Relentless Improvement Lean Goal correct answersSpeed, quality, value. sustainably shorted lead time, best quality and value to people and society, most customer delight, lowest cost, high morale, safety Respect for People correct answersLean principle, your customer is whoever consumes your work. Develop individuals and teams, empower teams, build partnerships bas...