Ch 4 sales organization - Study guides, Class notes & Summaries

MISY 5380 - CRM - Ch. 1 Introduction to Customer Relationship Management Customer Relationship Management (CRM) - correct answer enables an organization to better manage relationships with suppliers, distributors, dealers, etc. Reasons CRM is a difficult business practice to define - correct answer ► It can apply to different levels of customers. ► Some of the key components of CRM shift when considering business-to-business (B2B) versus business-to-consumer (B2C) relationships. ► ...

Human resource management ch. 1-6 questions and answers 100% correct Human resource management leadership and management of people within an organization using systems, methods, processes, and procedures that enable employees to optimize their contribution to the organization and its goals Proactive HRM •Decision Makers anticipate problems and challenges action before problem arises Reactive HRM •Decision makers respond to problems rather than anticipate Mission Stat...

Ch 1: Marriott values their ____ and says that they are the number one _____. - ANSWER-employees, customer The pineapple is a symbol of? - ANSWER-friendship, hospitality, welcome Internal customer is an? - ANSWER-employee Moments of truth are? - ANSWER-guest encounters Every hospitality organization has thousands of ________ of _____ every day. - ANSWER-moments, truth Some of them include; a guest _____ a restaurant for a table reservation, tries to attract the _________ attention...

MISY 5380 - CRM - Ch. 1 Introduction to Customer Relationship ManagementCustomer Relationship Management (CRM) - correct answer enables an organization to better manage relationships with suppliers, distributors, dealers, etc. Reasons CRM is a difficult business practice to define - correct answer ► It can apply to different levels of customers. ► Some of the key components of CRM shift when considering business-to-business (B2B) versus business-to-consumer (B2C) relationships. ► Th...

WGU C715 Organizational Behavior Multiple Choice Questions and Answers(COMP 1-6 & Chapters 1-13) Accurately Covered. Competency One - Individual Behavior Ch 5-7 CHAPTER 5 QUESTIONS 1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to complete a self-report survey to help interviewers understand if she is the right candidate for the job. From the interview, they have found that she is extroverted, empathic, scrupulous, and cooperative in nature,...

GEB-3213 (Ch.1-4) Ch.1 - Answer- Understanding Business Communications 1. According to Debra Fair (Insider Perspective in Chapter 1), thinking about ________ should be performed after thinking about the other issues. a. your objective b. the target audience c. the tactics d. your communication strategies e. the product - Answer- The tactics 2. All of the following statements about communication are true except: a. Communication is necessary if an organization is to achieve its goa...

WGU C715 Organizational Behavior Multiple Choice Questions and Answers(COMP 1-6 & Chapters 1-13) Accurately Covered. Competency One - Individual Behavior Ch 5-7 CHAPTER 5 QUESTIONS 1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to complete a self-report survey to help interviewers understand if she is the right candidate for the job. From the interview, they have found that she is extroverted, empathic, scrupulous, and cooperative in nature,...

WGU C715 Organizational Behavior Multiple Choice Questions and Answers(COMP 1-6 & Chapters 1-13) Accurately Covered. Competency One - Individual Behavior Ch 5-7 CHAPTER 5 QUESTIONS 1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to complete a self-report survey to help interviewers understand if she is the right candidate for the job. From the interview, they have found that she is extroverted, empathic, scrupulous, and cooperative in nature,...

WGU C715 Organizational Behavior Multiple Choice Questions and Answers(COMP 1-6 & Chapters 1-13) Accurately Covered. Competency One - Individual Behavior Ch 5-7 CHAPTER 5 QUESTIONS 1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to complete a self-report survey to help interviewers understand if she is the right candidate for the job. From the interview, they have found that she is extroverted, empathic, scrupulous, and cooperative in nature,...

File: ch03, Chapter 3: Indirect Investing Multiple Choice Questions 1. Which of the following is not a characteristic of investments companies? a. pooled investing b. diversification c. managed portfolios d. reduced expenses Ans: d Difficulty: moderate Ref: Investing Indirectly 2. In order to avoid paying income taxes, an investment company must: a. be classified as a non-profit organization b. invest only in municipal bonds. c. pass on interest, dividends, a...