Zendesk admin exam prep - Study guides, Class notes & Summaries

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Zendesk Admin Exam Prep: Section 2  Automated Business Rules (22%) Exam |  Questions & 100% Correct Answers  (Verified) | Latest Update | Grade A+
  • Zendesk Admin Exam Prep: Section 2 Automated Business Rules (22%) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+

  • Exam (elaborations) • 14 pages • 2024
  • What's the difference between a trigger and an automation? : Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: 2 | P a g e Notify target I Account Manager "You received this either because your client has created a ticket or their ticket has been updated {{nt_formatted}}" : This trigger is designed to email an account manager an...
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Zendesk Admin Exam Prep Section 3 User Experience (18%) Questions and Answers
  • Zendesk Admin Exam Prep Section 3 User Experience (18%) Questions and Answers

  • Exam (elaborations) • 2 pages • 2024
  • Zendesk Admin Exam Prep Section 3 User Experience (18%) Questions and Answers
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules  complete solution 2023/2024
  • Zendesk Admin Exam Prep: Section 2 Automated Business Rules complete solution 2023/2024

  • Exam (elaborations) • 9 pages • 2024
  • What's the difference between a trigger and an automation? - CORRECT ANSWER-Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: Notify target I Account Manager "You received this either because your client has created a ticket or their ticket has been updated {{nt_formatted}}" - CORRECT ANSWER-This trigger is designed to email an account ...
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Zendesk Admin Exam Prep: Section 4 Ticket  Configuration (22%) Questions With  Solutions
  • Zendesk Admin Exam Prep: Section 4 Ticket Configuration (22%) Questions With Solutions

  • Exam (elaborations) • 9 pages • 2024
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  • Zendesk Admin Exam Prep: Section 4 Ticket Configuration (22%) Questions With Solutions What are the permissions on a ticket field level? Agents can edit Field can only be edited by an agent Customers can edit Field can be edited by the customers when submitting a request Customers can view Field value is visible to customers on their request page, but can't be edited Required options on a ticket field level ? Required to solve a ticket This can be overridden by conditional ticket ...
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions and Verified Solutions
  • Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions and Verified Solutions

  • Exam (elaborations) • 9 pages • 2024
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  • Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions and Verified Solutions What's the difference between a trigger and an automation? - Answer -Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: Notify target I Account Manager "You received this either because your client has created a ticket or their ticket has been...
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules
  • Zendesk Admin Exam Prep: Section 2 Automated Business Rules

  • Exam (elaborations) • 9 pages • 2024
  • Zendesk Admin Exam Prep: Section 2 Automated Business Rules
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Zendesk Admin Exam Prep Section 5 Additional Features (18%) Questions and Answers
  • Zendesk Admin Exam Prep Section 5 Additional Features (18%) Questions and Answers

  • Exam (elaborations) • 2 pages • 2024
  • Zendesk Admin Exam Prep Section 5 Additional Features (18%)
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