Wgu c720 exam - Study guides, Class notes & Summaries

operations refers to the processes within organizations that acquire inputs and transform them into outputs that the public can consume operations processes through which people, capital, and material are combined to produce the services and goods consumed by the public be worth more to the consumer than the total cost of the inputs long term success requires that the outputs of the operation... false (service providers sell intangible goods) service producers and goods ...

Why would the company use this check sheet? Correct Answer To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Correct Answer Durability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? Correct Answer Run charts and C...

A company that produces motors uses the following check sheet: Why would the company use this check sheet? To create a control chart to measure the engine assembly process To create a flow chart of the engine assembly process To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram To develop a Pareto chart identifying the root causes of engine defects To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated...

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Benchmarking is a process by which a company compares its performance to the performance of other companies. Those other companies need not be competitors, nor be within the same industry. Instead, the purpose of benchmarking is to set a standard based upon the company that is recognized as the best at a certain activity. Quality Function Deployment takes customer expectations and transforms them into specific actions designed to meet those expectations. 5 Dimensions of Quality ...

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