Servicenow instance - Study guides, Class notes & Summaries

Discovery Exam Questions and Answers | 100% Verified and Updated 2024 What are the 5 steps in Discovery? -Answer-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking...

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

ServiceNow IRM Exam - Questions and Answers (Complete Solutions) Which of the following are the classic risk score types that ServiceNow tracks? (Choose three.) A. Residual B. Inherent C. Calculated D. Operational E. Digital Which of the following tables exist within the GRC: Profiles application scope? (Choose three.) A. Document B. Policy C. Risk D. Content E. Indicator What are some characteristics of the ServiceNow Store? (Choose four.) A. Some applications are certified by ServiceNow B. A...

ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024 Requirements from workshops - ANSWER-are initially documented as stories which creates the product backlog The product backlog is sorted into - ANSWER-sprints Three options for logging stories - ANSWER-Centralized services portal, customer production instance, stand-alone engagement instance Normal Configuration - ANSWER-Applies to customer that says the want the system as-is Low Configuration...

Discovery Exam 2024 Questions and Answers | 100% Verified What are the 5 steps in Discovery? -Answer-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when po...

What are the 5 steps in Discovery? -1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload

What does ITOM Standard include? Discovery & Service Mapping What does ITOM Professional include? ITOM Standard + Event Management + Operational Intelligence What does ITOM Enterprise include? ITOM Professional + Cloud Provisioning and Governance How does Service Mapping transform the CMDB? Service Mapping transforms the CMDB from an inventory to a service aware dependency map What business cases is Service Mapping trying to solve? Reduce mapping efforts Reduce mapping maintenance effort...

CIS Discovery Exam With 100% Correct Answers 2024/2025 What are the 5 steps in Discovery? - answer1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polli...

Discovery Exam With 100% Correct Answers 2024/2025 What are the 5 steps in Discovery? - answer1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polling S...

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...