Publix customer service Study guides, Class notes & Summaries

Publix Customer Service Quiz – Questions & Answers

Publix Deli Management Exam Prep (New 2024/ 2025 Update) Questions and Verified Answers| 100% Correct| A Grade QUESTION How often should you clean your touch points? Answer: Every 4 hours QUESTION How often should you filter your fryer? and for how long? Answer: After every drop for one minute, after every 4th cycle add 12 oz of powder and let filter for 4 minutes QUESTION Name the 3 colors on an order form and which copy goes where. Answer: ...

Publix Customer Service Quiz – Questions & Answers

What are the four steps to Legendary Customer Service? 1. Greet the customer. try to use their name if possible. 2. Engage. 3. Create their happily ever after 4. Thank them and invite them back What is our IPB goal for 2022? 3.12 What are the four types of money services? 1. Checks 2. Gift cards 3. money orders transfers. Why are they money Services? They can be used for money Laundering When do you fill out an EMT form? To record a single or combined money serv...

Publix Manager Test 1 Questions and Answers 100% CorrectPublix Manager Test 1 Questions and Answers 100% CorrectPublix Manager Test 1 Questions and Answers 100% CorrectPublix Manager Test 1 Questions and Answers 100% Correct5 steps to customer service - ANSWER1. welcome customer 2. use customers name 3. take care of needs 4. thank the customer 5. invite them back Dynamic Selling - ANSWERGreet Discover Recommend Close Day of Production - ANSWERthe day produced, recieved, or someho...

10 Foot, 10 Second Rule Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Limit Conversation Limit conversations with associates. It is unprofessional, and excludes the customer. Focus on the customer is essential to providing customer service. Greet, Engage, Create Happy Ever After, Thank Customer These are the four steps to Legendary customer service. Items that can't be placed back on shelf to sale Products that m...

How long do you sharpen the back side of a slicer blade? - Answer-2 seconds How long do you sharpen the front of a slicer blade? - Answer-30 seconds Tag Group: Publix and Boar's Head Ham - Answer-Pink Tag Group: Publix and Boar's Head Beef - Answer-Red Tag Group: Publix and Boar's Head Poultry, Italian products and loaves - Answer-Orange Tag Group: Boar's Head cheese - Answer-Orange Tag Group: Misc. Meats and Cheeses - Answer-Purple Tag Group: Specialty cheeses, salads, and misc. self...

Publix Deli ROI Exam Questions and Answers | Already Solved Graded A+. What gives Publix Smoked Turkey its yellow color? Natural Hickory wood and the slow roasting of fresh meat. What is the serving size of egg salad for a sub sandwich? 3oz on a half and 6oz on a full sub. What is the number 1 reason why customers would not shop at Publix? Sanitation issues What is the number 1reason why a customer would think a store is unsanitary? Poor visual appearance What would 1/8 be on a digital s...

Publix Deli ROI Study Guide Questions and Answers 2024 Already Solved| Graded A+. What would you do before you begin cleaning the Deli Traditional Case? Gather all needed cleaning supplies prior to cleaning. What gives Publix Smoked Turkey its yellow color? Natural Hickory wood and the slow roasting of fresh meat. What is the serving size of egg salad for a sub sandwich? 3oz on a half and 6oz on a full sub. What is the number 1 reason why customers would not shop at Publix? Sanitation i...

Publix CS Test Questions and Answers 100% Solved Four Steps to Legendary Service 1. Greet the customer- by name, if possible 2. Engage 3. Create their happily ever after 4. Thank them and invite them back Publix Mission Statement Our mission at Publix is to be the premier food retailer in the world. To that end we commit to be: -passionately focused on customer value, -intolerant of waste, -dedicated to the dignity, value, and employment security of our associates, -devoted to the h...