Postal service ssa Study guides, Class notes & Summaries
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SSA Final Study Exam Questions & Answers 2024/2025
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SSA Final Study Exam Questions & Answers 2024/2025 
 
 
Which is NOT a mailing service? 
a. Priority mail express. 
b. First class mail 
c. Marketing mail 
d. Extra services - ANSWERSA. Priority mail 
 
Shipping services are: 
a. Products in which the Postal Service is not competitive with other delivery companies 
b. Products in which the Postal Service is competitive with other delivery companies. - ANSWERSb. Products in which the Postal Service is competitive with other delivery companies. 
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USPS SSA ACADEMY 421 EXAM 2024 COMPLETE QUESTIONS AND ANSWERS ALREADY PASSED
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Postal service employees operate under a mandate to protect and preserve the mail placed in its: - CORRECT ANSWER Custody 
A violation of the security and sanctity of the mail is: - CORRECT ANSWER Failing to deliver the mail. 
The first opportunity for a sales and services associate to start the customer experience on a positive note is to: - CORRECT ANSWER Deliver a first impression. 
The type of communication that can enhance or contradict messages is: - CORRECT ANSWER ...
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SSA Academy 2019 flashcards Questions and Answers
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SSA Academy 2019 flashcards Questions and Answers 
Postal Service employees operate under the mandate to protect and preserve the mail placed in its: 
 
 
A violation of the security and sanctity of the mail is: 
 
The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: 
 
 
The type of communication that can enhance or contradict messages is: 
 
The approach a Sales and Services Associate (SSA) can use to engage our customers...
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USPS Exam 421 SSA Questions With 100% Correct Answers
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USPS Exam 421 SSA Questions With 100% Correct Answers 
Postal service employees operate under a mandate to protect and preserve the mail place in its. 
Custody 
 
 
A violation of security and sanctity of the mail is. 
Failing to deliver the mail 
 
 
The first opportunity for a sales and service associate to start the customer experience on a positive note is too. 
Deliver a first impression 
 
 
The type of communication that can enhance or contradict messages is 
Non-verbal communication 
 
 ...
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SSA Prep Final Exam 4 Questions & Answers 2024/2025
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SSA Prep Final Exam 4 Questions & Answers 2024/2025 
 
 
Retail Systems Software - ANSWERSRSS stands for: 
 
A Customer-Centric environment consists of: - ANSWERS1) People 
2) Processes 
3) Pride 
4) Results 
 
A World Class Customer Experience - ANSWERSWhat builds customer loyalty? 
 
Every address in the nation. - ANSWERSWhat places does the USPS delivery service reach? 
 
USPS mission: - ANSWERSProvide a reliable, efficient, trusted and affordable universal delivery service that connects p...
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Post office Exam Questions with 100% Correct Answers
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Custody Correct Answer Postal Service employees operate under a mandate to protect and preserve the mail placed in its: 
 
Failing to deliver the mail Correct Answer A violation of the security and sanctity of the mail is: 
 
Deliver a first impression Correct Answer The first opportunity for a SSA to start the customer experience on a positive note is to: 
 
Non-verbal communication Correct Answer The type of communication that can enhance or contradict messages is: 
 
G.I.S.T Correct Answer Th...
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USPS Exam 421 SSA Academy 2024 |questions and answers | Verified
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Postal service employees operate under a mandate to protect and preserve the mail 
paced in its: - ANSWER Custody 
What are 4 violations of security and sanctity of the mail - ANSWER Theft, Open, 
Damage or Delay 
The first opportunity for a SSA to start the customer experience on a positive is: - 
ANSWER Deliver 1st Impression 
Type of communication that can enhance or contradict messages: - ANSWER Non- 
Verbal Communication 
The approach a SSA can use to engage our customer and ensure needs ar...
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USPS SSA WINDOW EXAM 2024 WITH 100% ACCUARATE SOLUTIONS
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USPS SSA WINDOW EXAM 2024 WITH 100% ACCUARATE SOLUTIONS 
 
 
What is GIST - correct answer Greet. Inquire, Suggest, Thank 
 
What is the postal service mission? - correct answer Provide trusted, affordable universal service 
 
Why does the Postal service go by the 24 hr clock? - correct answer To keep process on task to ensure collection and delivery is on time 
 
What is the minimum size of a letter - correct answer 3 1/2 x 5 
 
What do you get with Priority Mail Express? - correct answer $100 ...
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SSA Academy Exam Study Guide | 170 Questions with 100% Correct Answers | Verified | Latest Update 2024 | 37 Pages
- Exam (elaborations) • 37 pages • 2023
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Postal Service employees operate under the mandate to protect and preserve the mail placed in its: 
a) Contracted postal units 
b) Custody 
c) Mailboxes 
d) Post office lobbies - b) Custody 
A violation of the security and sanctity of the mail is: 
a) Delivering the mail late 
b) Failing to deliver the mail 
c) Redirecting misspent mail 
d) Returning undeliverable mail - b) Failing to deliver the mail 
The first opportunity of a Sales and Services Associate (SSA) to start the customer experience...
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Usps SSA Exam Questions With 100% Correct Answers
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Usps SSA Exam Questions With 100% Correct Answers 
What is GIST 
Greet. Inquire, Suggest, Thank 
 
 
What is the postal service mission? 
Provide trusted, affordable universal service 
 
 
Why does the Postal service go by the 24 hr clock? 
To keep process on task to ensure collection and delivery is on time 
 
 
What is the minimum size of a letter 
3 1/2 x 5 
 
 
What do you get with Priority Mail Express? 
$100 insurance, 1-2 day delivery Guarantee, Tracking 
 
 
What do you get with USPS Tra...
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