Nrf customer service 2024 - Study guides, Class notes & Summaries
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NRF Customer Service Study Guide Part 1 | Questions with 100% Correct Answers | Verified | Latest Update 2024
- Exam (elaborations) • 7 pages • 2023
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A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Get to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You finally located an item the customer asked for a while back 
• You want to kno...
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NRF Customer Service Study Guide Part 3 | Questions with 100% Correct Answers | Verified | Latest Update 2024
- Exam (elaborations) • 8 pages • 2024
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Creating customer loyalty is rewarding for: 
• The store 
• The sales associate 
• The customer 
• All of the above - All of the above 
If the customer isn't shopping alone, you can include the rest of the party by: 
• Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on 
• Suggesting that the customer might want to make this shopping decision when he is alone and can 
concentrate 
• Telling any children to behave themselves whi...
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NRF Customer Service Study Guide Part 1 | Questions with 100% Correct Answers | Verified | Latest Update 2024
- Exam (elaborations) • 7 pages • 2024
- Available in package deal
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- $7.99
- + learn more
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Get to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You finally located an item the customer asked for a while back 
• You want to kno...
-
NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+.
- Exam (elaborations) • 11 pages • 2024
- Available in package deal
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the 
customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful 
observation and by:• Telling the customer everything you know about your products• 
Asking the customer thoughtful quest...
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+.
- Exam (elaborations) • 11 pages • 2024
-
Available in package deal
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- $12.99
- + learn more
NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the 
customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful 
observation and by:• Telling the customer everything you know about your products• 
Asking the customer thoughtful quest...
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 / Graded A+.
- Exam (elaborations) • 11 pages • 2024
- Available in package deal
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- $12.99
- + learn more
NRF Customer Service Exam Questions and Answers Latest 2024/2025 / Graded A+. When something goes wrong or a product does not perform as expected, provide the 
customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful 
observation and by:• Telling the customer everything you know about your products• 
Asking the customer thoughtful que...
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NRF Customer Service and Sales Exam Questions and Answers Latest 2024/2025 / Graded A+.
- Exam (elaborations) • 11 pages • 2024
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Available in package deal
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- $15.49
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 / Graded A+. When something goes wrong or a product does not perform as expected, provide the 
customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful 
observation and by:• Telling the customer everything you know about your products• 
Asking the customer thoughtful quest...
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PACKAGE DEAL FOR NRF Customer Service & Sales Exam 2024!!
- Package deal • 18 items • 2024
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PACKAGE DEAL FOR NRF Customer Service & Sales Exam 2024!!PACKAGE DEAL FOR NRF Customer Service & Sales Exam 2024!!PACKAGE DEAL FOR NRF Customer Service & Sales Exam 2024!!PACKAGE DEAL FOR NRF Customer Service & Sales Exam 2024!!PACKAGE DEAL FOR NRF Customer Service & Sales Exam 2024!!PACKAGE DEAL FOR NRF Customer Service & Sales Exam 2024!!PA
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NRF CUSTOMER SERVICE AND SALES EXAM WITH CORRECT 100+ QUESTIONS WITH CORRECTRY ANALYZED ANSWERS (ACTUAL EXAM) ALREADY GRADED A+ LATEST 2024
- Exam (elaborations) • 34 pages • 2024
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NRF CUSTOMER SERVICE AND SALES EXAM WITH CORRECT 100+ QUESTIONS WITH CORRECTRY ANALYZED ANSWERS (ACTUAL EXAM) ALREADY GRADED A+ LATEST 2024
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NRF Customer Service 100 Questions and Answers 2024 Exam Graded A+
- Exam (elaborations) • 16 pages • 2024
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NRF Customer Service 100 Questions and Answers 2024 Exam Graded A+ 
 
When balancing service between phone customers and those you may already be helping in the store, you should: 
 
• a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone 
• b) Move your in-store customer over by the phone and help both customers at the same time 
• c) Tell your in-store customer that you need to get the phone and she should look around for awhi...
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