Nrf c - Study guides, Class notes & Summaries
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NRF Customer Service Exam Study Guide
- Exam (elaborations) • 27 pages • 2024
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NRF Customer Service Exam Study Guide 
 
A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Get to know what the customer wants 
 
Which of the following are appropriate reasons for following up with a customer? 
 
• You are curious whether a gift your customer purchased was well received 
• You finally located an item the custo...
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NRF Customer service exam study guide Questions And Answers
- Exam (elaborations) • 23 pages • 2024
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NRF Customer service exam study guide Questions And Answers 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - CORRECT ANS-Get to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You finally...
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NRF Certificate Test Questions With 100% Verified Answers 2024
- Exam (elaborations) • 9 pages • 2024
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NRF Certificate Test Questions With 100% Verified Answers 2024 
which of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services - ANS-b. products 
which of the following is a standard term that describes the audience of retail stores - that is, the people 
who will buy things from the stores? 
a. manufacturers 
b. wholesalers 
c. buyers 
d. customers - ANS-d. customers 
which of the following is a term for intangible things, such as ...
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NRF Certification Test Questions Answered Correctly – Expert Verified | Latest Version 2024/2025
- Exam (elaborations) • 16 pages • 2024
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(sometimes referred to as overhead) the expenditures retailers incur during the course of normal 
business operations, such as rent & staff salaries: - operating expenses 
a business or person that sells products and/or services to customers: - retailers 
A customer has $300 to spend on a gift and is considering buying either a product at Best Buy or a 
product at Brooks Brothers. What type of competitive relationship exists between two retailers in this 
situation? - Replacement Competitors 
a ...
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NRF Customer Service Exam Study Guide Questions Answered Correctly – Expert Verified | Latest Version 2024/2025
- Exam (elaborations) • 20 pages • 2024
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A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Get to know what the customer wants 
A new customer comes into your department, but you are helping another customer. You should: 
• Focus all your attention on your current customer 
• Let the new customer wait his turn until you have completed your current sale 
• Acknowledge ...
And that's how you make extra money
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NRF Certificate Test Questions with Correct Answers
- Exam (elaborations) • 6 pages • 2024
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NRF Certificate Test Questions with Correct Answers 
 
which of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services - Answer-b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? 
a. manufacturers 
b. wholesalers 
c. buyers 
d. customers - Answer-d. customers 
 
which of the following is a term for intangible things, such as ...
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+.
- Exam (elaborations) • 11 pages • 2024
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the 
customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful 
observation and by:• Telling the customer everything you know about your products• 
Asking the customer thoughtful quest...
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NRF Customer Service Exam Study Guide with Complete Solutions
- Exam (elaborations) • 14 pages • 2024
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NRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsA good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - ANSWER-Get to know what the customer wa...
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NRF Customer Service Exam Study Guide
- Exam (elaborations) • 15 pages • 2024
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NRF Customer Service Exam Study Guide 
 
A good reason for creating an opening for discussion is to: - Get to know what the customer 
wants 
 
Which is an appropriate reasons for following up with a customer? - You finally located an 
item the customer asked for a while back 
 
T/F: Customer follow-up is always a good idea, no matter what the situation. - False 
 
How would you handle a situation where a customer wants a brand that you don't carry? - 
Get permission from him to show the items y...
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NRF Certification Test: Questions With Complete Answers
- Exam (elaborations) • 16 pages • 2024
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NRF Certification Test: Questions With Complete Answers
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