Itsm cis - Study guides, Class notes & Summaries
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ServiceNow CIS-ITSM Questions and Answers Already Passed
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ServiceNow CIS-ITSM Questions and 
 
Answers Already Passed 
 
Config Management - Ways to create CI Manually, 
Import external data, 
Use ITOM Discovery 
 
What are the baseline problems states? New 
 
Assess 
Root Cause Analysis 
Fix in Progress 
Resolved 
Closed 
 
Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure 
 
Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure 
 
Incident lifecycle (4) Creation & Classification, 
Investigation & Diagnos...
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ServiceNow CIS-ITSM Exam Prep Questions With Correct Solutions.
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ServiceNow CIS-ITSM Exam Prep Questions With Correct Solutions.
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ServiceNow CIS ITSM Exam Prep | updated 2024
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ServiceNow CIS ITSM Exam Prep | updated 2024
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ITSM CIS Practice Exam-Questions with Correct Answers/Verified/ Latest Update 2024/2025
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What types of CI's will be included in a report run against the cmdb_ci_computer table? 
A. Just CIs defined directly in cmdb_ci_computer 
B. CIs defined directly in cmdb_ci_computer and all parent classes 
C. CIs defined directly in cmdb_ci_computer and all child classes -️️C. CI's defined directly in 
cmdb_ci_computer and all child classes 
Which field from the configuration item will automatically populate in the Assignment group field of 
an incident record? 
A. Managed by 
B. Support ...
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ServiceNow CIS ITSM Exam Prep(Material from the ITSM Foundations and ITSM Implementation courses)Verified 100% Correct!!
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ServiceNow CIS ITSM Exam Prep(Material from the ITSM Foundations and ITSM Implementation courses)Verified 100% Correct!!
Make study stress less painful
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CIS-ITSM 60+ Questions and Answers Ace Your First Attempt Guaranteed 100% Pass Rate
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CIS-ITSM 60+ Questions and Answers Ace Your First Attempt Guaranteed 100% Pass Rate
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CIS ITSM Exam Prep Exam 2024_2025 fully solved & updated
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CIS ITSM Exam Prep Exam 2024_2025 fully solved & updated
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SERVICENOW CIS-ITSM EXAM 2024 AND PRACTICE TEST QUESTIONS AND CORRECT VERIFIED ANSWERS LATEST UPDATE 2024-2025
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SERVICENOW CIS-ITSM EXAM 2024 AND PRACTICE 
TEST QUESTIONS AND CORRECT VERIFIED 
ANSWERS LATEST UPDATE
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CIS-ITSM 60+ Questions and Answers Ace Your First Attempt Guaranteed 100% Pass Rate
- Exam (elaborations) • 33 pages • 2024
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CIS-ITSM 60+ Questions and Answers Ace Your First Attempt Guaranteed 100% Pass Rate
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ServiceNow CIS ITSM Exam Prep Questions With Correct Solutions!!
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Value of Incident Management - Answer-1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
Benchmarks or KPIs for Incident - Answer-% of: 
high priority incidents resolved 
incidents resolved on first assignment 
Incidents resolved within SLA 
Reopened Incidents 
Avg time to: 
resolve high priority incident 
resolve incident 
Incident Lifecycle - Answ...
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